Version 24.1.8910


You can use the Freshdesk connector from the CData Sync application to capture data from Freshdesk and move it to any supported destination. To do so, you need to add the connector, authenticate to the connector, and complete your connection.

Establish a Connection

To allow Sync to use data from Freshdesk, you first must establish a connection to Freshdesk. Follow these steps to connect Freshdesk to your Sync account:

  1. Open the Connections page of the Sync dashboard.

  2. Click Add Connection to open the Select Connectors page.

  3. Click the Sources tab and locate the Freshdesk row.

  4. Click the Configure Connection icon at the end of that row. If you do not see the Configure Connection icon, you need to add the connector according to the instructions in Connections.

  5. Enter connection settings on the Settings tab:

    • Connection Name - Enter a connection name of your choice.

    • Domain - Enter the domain that is associated with your Freshdesk account (for example,

    • API Key - Enter the API key for your Freshdesk account. Follow these steps to locate your API key:

      1. Log in to your Freshdesk support portal.

      2. Click your profile picture (top right corner) and select Settings. The API key is available on the Settings page below the Change Password section.

  6. Click Create & Test to create the connection.

  7. Define advanced connection settings on the Advanced tab. (In most cases, though, you should not need these settings.)

More Information

For more information about interactions between CData Sync and Freshdesk, see Freshdesk Connector for CData Sync.