Version 23.4.8843

• Establish a Connection
• More Information

You can use the Zendesk connector from the CData Sync application to capture data from Zendesk and move it to any supported destination. To do so, you need to add the connector, authenticate to the connector, and complete your connection.

Establish a Connection

To allow Sync to use data from Zendesk, you first must establish a connection to Zendesk. Follow these steps to connect Zendesk to your Sync account:

1. Open the Connections page of the Sync dashboard.

2. Click Add Connection to open the Select Connectors page.

3. Click the Sources tab and locate the Zendesk row.

4. Click the Configure Connection icon at the end of that row. If you do not see the Configure Connection icon, you need to add the connector according to the instructions in Connections.

5. Enter connection settings on the Settings tab:

   • Connection Name - Enter a connection name of your choice.

   • URL - Enter the URL for your Zendesk account (for example, https://Subdomain.zendesk.com.)

   • Auth Scheme - Select the authentication scheme. Basic is the default setting. For this setting, specify your login credentials:

     • User - Enter the username that you use to authenticate to Zendesk.

     • Password - Enter the password that you use to authenticate to Zendesk.

   • Api Token - Enter the API token (or password) of the currently authenticated user.

6. Click Create & Test to create the connection.

7. Define advanced connection settings on the Advanced tab. (In most cases, though, you should not need these settings.)

More Information

For more information about interactions between CData Sync and Zendesk, see Zendesk Connector for CData Sync.