Skills
Retrieve Skills data from Zoho Desk.
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
Unique identifier of the skill | |
| Name | String | False |
Name of the skill required for routing | |
| SkillTypeName | String | True |
Name of the skill type category | |
| Status | String | False |
Current status of the skill | |
| SkillTypeId | String | False |
ID of the skill type category | |
| CreatedTime | Datetime | True |
Timestamp when the skill was created | |
| ModifiedTime | Datetime | True |
Timestamp when the skill was last modified | |
| Description | String | False |
Description of the skill and its purpose | |
| AgentId | String | True |
IDs of agents assigned to this skill | |
| CreatedBy | String | True |
User who created the skill | |
| CriteriaFieldConditions | String | True |
Field conditions used in skill assignment criteria | |
| CriteriaPattern | String | True |
Pattern defining how criteria conditions are evaluated | |
| DepartmentId | String | True |
ID of the department this skill belongs to | |
| ModifiedBy | String | True |
User who last modified the skill | |
| OrderId | String | True |
Display order of the skill in lists |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description |
| SearchSkills | String |
Search string, Used to filter skills by name starting with this string |