Departments
To View the Departments in the Zoho Desk
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
ID of the department | |
| Name | String | False |
Name of the department | |
| NameInCustomerPortal | String | False |
Display name of the department in the help center | |
| SanitizedName | String | True |
URL-safe sanitized version of the department name | |
| ChatStatus | String | True |
Chat status of the departments: AVAILABLE, DISABLED, NOT_CREATED | |
| CreatedTime | Datetime | True |
Time of creating the department | |
| Description | String | False |
A short description of the department | |
| AssociatedAgentIds | String | False |
IDs of agents associated with the department | |
| CreatorId | String | True |
ID of user who created the department | |
| HasLogo | Boolean | True |
Key that denotes if the department has a logo or not | |
| IsAssignToTeamEnabled | Boolean | True |
Key that denotes if the assign to team functionality is enabled or not | |
| IsDefault | Boolean | True |
Key that denotes if the department is the default department in the help desk portal | |
| IsEnabled | Boolean | False |
Key that denotes if the department is enabled or not | |
| IsVisibleInCustomerPortal | Boolean | False |
Key that denotes if the department is visible in the help center or not |