Calls

Retrieve Calls data from Zoho Desk.

Columns


Name	Type	ReadOnly	References	Description
Id [KEY]	String	True		Unique identifier of the call record
ContactId	String	False		Contactid
TicketId	String	False		Ticketid
AssigneeFirstName	String	True		Assignee firstname
AssigneeLastName	String	True		Assignee lastname
Subject	String	False		Subject of the call
Status	String	False		Current status of the call The allowed values are Completed, Missed, Scheduled, In Progress, Canceled.
ActivityTime	Datetime	True		Activity time
Priority	String	False		Priority
CreatedTime	Datetime	True		Createdtime
Category	String	True		Category
Description	String	False		Description
AssigneeId	String	True		Assignee id
AssigneePhotoUrl	String	True		Assignee photourl
CompletedTime	Datetime	True		Completedtime
Contact	String	True		Contact
Creator	String	True		Creator
DepartmentId	String	False		Departmentid
Direction	String	False		Direction The allowed values are inbound, outbound.
DueDate	Datetime	True		Duedate
Duration	Long	False		Duration of the call in seconds
IsCommented	Boolean	True		Iscommented
IsSpam	Boolean	True		Isspam
OwnerId	String	True		Ownerid
StartTime	Datetime	False		Starttime
Team	String	True		Team
Reminder	String	True		Reminder
LiveCall	String	True		livecall
Ticket	String	True		Ticket
WebUrl	String	True		Weburl

Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.


Name	Type	Description
Include	String	Additional information to include in the response
IsCompleted	Boolean	Filter by call completion status
startTimeFilter	String	Filter calls by start time (e.g., Overdue, Tomorrow, CurrentWeek)