TicketType

Ticket types configured in HaloServiceDesk, controlling ticket creation, routing, and ITIL classification.

Columns

Name	Type	References
Id [KEY]	Integer
Name	String
Use	String
Guid	String
GroupName	String
JiraIssueType	String
PublishedId	String
AlwaysBcc	String
WebAnnouncement	String
EmailStartTagOverride	String
EmailEndTagOverride	String
DefaultTeam	String
DefaultCategory1	String
DefaultCategory2	String
DefaultCategory3	String
DefaultCategory4	String
DefaultSummary	String
DefaultDetails	String
DefaultJustification	String
DefaultImpactDescription	String
DefaultRiskLevelDescription	String
DefaultTestPlan	String
DefaultBackoutPlan	String
DefaultCommunicationPlan	String
DefaultChangeInformationHtml	String
DefaultAppointmentSummary	String
DefaultAppointmentDetails	String
DefaultServiceStatusNote	String
DefaultSocTargetId	String
DefaultSocTargetName	String
DefaultPagerDutyService	String
SubmitLabelOverride	String
TeamsChatDefaultName	String
SlackChannelDefaultName	String
TicketDetailsHeaderIconOverride	String
TicketCreatedOverride	String
KanbanStatusChoiceList	String
DefaultSLA	Integer
DefaultPriority	Integer
DefaultAgentId	Integer	Agents.Id
GroupId	Integer
WorkflowId	Integer
Sequence	Integer
ITILRequestType	Integer
ProjectType	Integer
InitialStatus	Integer	Status.Id
ReopenedStatus	Integer	Status.Id
StatusAfterUserUpdate	Integer	Status.Id
StatusAfterSupplierUpdate	Integer	Status.Id
StatusAfterTechUpdate	Integer	Status.Id
StatusAfterApproverUpdate	Integer	Status.Id
StatusAfterResourceBook	Integer	Status.Id
ParentStatusAfterAllChildClosed	Integer	Status.Id
TicketStatusAfterAppointment	Integer	Status.Id
ClosedRequestsWithUpdates	Integer
PendingRequestsWithUpdates	Integer
AgentClosedRequestsWithUpdates	Integer
AgentPendingRequestsWithUpdates	Integer
ClosedRequestsEmailId	Integer
PendingRequestsEmailId	Integer
UseWorkingHoursClosedUpdate	Integer
UseWorkingHoursPendingUpdate	Integer
ClosedRequestReplyLimit	Integer
PendingRequestReplyLimit	Integer
ChargeRate	Integer
FromMailboxId	Integer
ApprovalProcessId	Integer
CloseKbAction	Integer
DefaultProductId	Integer
DefaultBudgetTypeId	Integer
DatabaseLookupId	Integer
PdfTemplateId	Integer
QuotePdfTemplateId	Integer
MaximumRestrictedPriority	Integer
AutoCloseHours	Integer
AcknowledgementTemplate	Integer
AcknowledgementTemplateOoh	Integer
DefaultSendAck	Integer
AutoRespondLoggedManually	Integer
ChildTicketColumnsOverride	Integer
ChildTicketColumnsOverridePortal	Integer
AllUsersCanView	Integer
OverrideTemplateWhenLoggingManually	Integer
AppointmentDefaultBody	Integer
AccessControlLevel	Integer
AddActionsToLinked	Integer
DefaultResourceType	Integer
DefaultListType	Integer
DefaultTab	Integer
AgentResourceBookingType	Integer
DefaultResourceTypeAgent	Integer
DefaultAgentResourceBookingDurationId	Integer
AttendeeSendUser	Integer
GanttGrandChildView	Integer
TicketLinkType	Integer
AutoDeleteData	Integer
AutoDeleteDays	Integer
ShowChildTasksType	Integer
AllowLogOnBehalfOf	Integer
AutoCreateAppt	Integer
TabDisplay	Integer
SprintTicketTypeId	Integer
MinAttachments	Integer
DefaultKanbanView	Integer
CompletionStatusType	Integer
AutoForwardEmailUpdates	Integer
ProcessOpenTickets	Integer
TodoListPortalVisibility	Integer
DefaultApptType	Integer
MilestoneBillingType	Integer
RiskType	Integer
DefaultStartDateOffset	Integer
DefaultTargetDateOffset	Integer
PortalColumns	Integer
AgentAppColumns	Integer
EnableCloseFieldsOnNewRequest	Integer
ProblemMatchingAgent	Integer
ProblemMatchingUser	Integer
TeamsChatClosureMessage	Integer
ApprovalActionUserVisibility	Integer
MustSetCustomerFirst	Integer
MandatoryAnonPhoneNumber	Integer
ShowGrandchildrenInTicketListView	Integer
DefaultFilterOtherOpenTickets	Integer
FieldsToCopyToChildren	Integer
RelatedCiColumnProfile	Integer
PreventUserChangeDuringApprovals	Integer
DefaultSendRemoteInvite	Integer
DefaultSocTargetType	Integer
DefaultSendToSoc	Integer
PortalAssetColumnProfileId	Integer
UserDetailsDisplay	Integer
DefaultImpact	Integer
DefaultRiskLevel	Integer
LapsafeActionWhenLogging	Integer
LapsafeStatusAfterExpiredWebhook	Integer
ShowRelatedOfRelated	Integer
ShowAllRelated	Integer
WaitTimeType	Integer
WaitTimeCalcHours	Integer
TicketDetailsHeaderWidget1	Integer
TicketDetailsHeaderWidget2	Integer
TicketDetailsSidebarContent	Integer
TicketDetailsSidebarMax	Integer
TicketDetailsHeaderIconColourType	Integer
AppointmentScheduleOverride	Integer
PortalScreenAfterLogging	Integer
HideAnonEmail	Integer
SlackChannelAccessType	Integer
SlackChannelWorkspace	Integer
LoadBalanceInterval	Integer
LoadBalanceMaxTickets	Integer
DefaultWaitTime	Decimal
DefaultEstimate	Decimal
ClosedUserUpdateHours	Decimal
PendingUserUpdateHours	Decimal
LogTimeInDaysIncrement	Decimal
IsCreationAllowed	Boolean
IsVisible	Boolean
IsAgentSelectionAllowed	Boolean
IsAllClientsAllowed	Boolean
IsAttachmentsAllowed	Boolean
IsAttachmentsCopiedToChild	Boolean
IsAttachmentsCopiedToRelated	Boolean
IsSprint	Boolean
IsEndUserSelectionAllowed	Boolean
IsAnonymousSelectionAllowed	Boolean
IsEndUserLoggingAllowed	Boolean
IsAnonymousLoggingEnabled	Boolean
IsPortalReopenAllowed	Boolean
IsClosedRequestsIncludingPending	Boolean
IsIncludedInMobileDbSync	Boolean
IsDefaultExcludedFromSla	Boolean
IsDefaultVisibleToUsers	Boolean
IsDefaultEmailSendEnabled	Boolean
IsDefaultTeamFromAgentDefault	Boolean
IsAllChargeRatesAllowed	Boolean
IsAllActionsAllowed	Boolean
IsAllTeamsAllowed	Boolean
IsAllStatusesAllowed	Boolean
IsAllCategory1Allowed	Boolean
IsAllCategory2Allowed	Boolean
IsAllCategory3Allowed	Boolean
IsAllCategory4Allowed	Boolean
IsAllAppointmentTypesAllowed	Boolean
IsAllSuggestionFaqListsAllowed	Boolean
IsAllIframeCustomTabsAllowed	Boolean
IsAllChildTicketTypesAllowed	Boolean
IsAllPipelineAllowed	Boolean
IsAllAssetTypesAllowed	Boolean
IsRespondHidden	Boolean
IsChildCloseRequiredBeforeClosure	Boolean
IsTimeLoggedInDays	Boolean
IsTimeSlotsUsedForStartAndTarget	Boolean
IsUnbornTabShown	Boolean
IsUnbornCustomisationAllowed	Boolean
IsAccountManagerInformed	Boolean
IsVisibleToAllUsers	Boolean
IsVotingEnabled	Boolean
IsVoteCommentShown	Boolean
IsServiceStatusEditable	Boolean
IsRelatedServicesSetFromAssets	Boolean
IsDisplayedOnQuickTime	Boolean
IsAuditTabDisplayed	Boolean
IsShowForUsersOverwritten	Boolean
IsDownVoteShown	Boolean
IsParentUpdateConfirmSuppressed	Boolean
IsBillable	Boolean
IsItemsBillable	Boolean
IsUserUpdatesAddedToChildren	Boolean
IsUserPortalBookingEnabled	Boolean
IsOtherOpenTicketsInNewTabShown	Boolean
IsOpenUserTicketsShown	Boolean
IsOpenSiteTicketsShown	Boolean
IsOpenClientTicketsShown	Boolean
IsOpenDeviceTicketsShown	Boolean
IsServiceStatusUpdateEnabled	Boolean
IsAutomationsTabShown	Boolean
IsBillingTabShown	Boolean
IsSuggestionsTabShown	Boolean
IsOppContactTabShown	Boolean
IsActiveStatusKanbanShown	Boolean
IsAppointmentsScheduledHoursIncluded	Boolean
IsAnonContactInfoHidden	Boolean
IsAnonymousLoggingAllowed	Boolean
IsAckAttachmentsAdded	Boolean
IsDefaultSidebarCollapsed	Boolean
IsMilestonesEnabled	Boolean
IsCcFollowersEnabled	Boolean
IsGeneralSurveyFieldsShown	Boolean
IsDefaultSentToPagerDuty	Boolean
IsProjectTaskDatesShown	Boolean
IsDefaultSensitive	Boolean
IsDefaultSyncedToSalesforce	Boolean
IsDefaultSyncedToSentinel	Boolean
IsLegacyPrintRequestDetailsEnabled	Boolean
IsLegacyPrintServiceFormEnabled	Boolean
IsChildAssetsShown	Boolean
IsAnonPhoneNumberHidden	Boolean
IsConfirmEmailShown	Boolean
IsMilestoneBillingEnabled	Boolean
IsOpenSupplierTicketsShown	Boolean
StartDateValidation	Integer
TargetDateValidation	Integer
IsAutoContributorEnabled	Boolean
IsTeamsChatCreationAllowed	Boolean
IsTeamsChatsShownAsTabs	Boolean
IsTaskDependenciesEnabled	Boolean
IsExcludedFromSalesMailboxMatch	Boolean
IsStatusShownOnPortal	Boolean
IsSlackChannelCreationAllowed	Boolean
IsSlackChannelsShownAsTabs	Boolean
IsAutoReleaseContinued	Boolean
IsAiSurveyEnabled	Boolean
IsAiEmbeddingsGenerated	Boolean
IsLoadBalancedOnSchedule	Boolean
IsPortalSummaryHintPlaceholder	Boolean
IsPortalDetailsHintPlaceholder	Boolean
IsAgentSummaryHintPlaceholder	Boolean
IsAgentDetailsHintPlaceholder	Boolean
IsAiMatchedTicketsLinked	Boolean
IsCollisionDetectionIgnored	Boolean
IsExcludedFromCollisionDetection	Boolean
IsImportantActionsPinned	Boolean
IsDescendantWarningOptionsShown	Boolean
IsMergeAllowed	Boolean
IsDefaultsAppliedOnTypeChange	Boolean
IsWorkflowAppliedOnTypeChange	Boolean
IsTicketTypeChildAllowed	Boolean
IsSlaReminderDisabled	Boolean
IsPendingClosureDisabled	Boolean
IsInboundUpdatesForwarded	Boolean
IsOtherOpenTicketsNewTabShown	Boolean
IsTicketIdShownInHeader	Boolean
Fields	String
KanbanStatusChoices	String
DefaultServices	String
AccessControl	String
Children	String
UserFields	String