Agents
HaloServiceDesk agents (staff members) who can be assigned to tickets and actions.
Columns
| Name | Type | References | |
| Id [KEY] | Integer | ||
| Name | String | ||
| Colour | String | ||
| FirstName | String | ||
| Surname | String | ||
| Initials | String | ||
| JobTitle | String | ||
| Team | String | ||
| Teams | String | ||
| Departments | String | ||
| NameWithInactive | String | ||
| ApptSync | Integer | ||
| ActiveDirectoryName | String | ||
| SmsNumber | String | ||
| ExtensionNumber | String | ||
| String | |||
| ExchangeAccount | String | ||
| JiraId | String | ||
| AgentPhotoPath | String | ||
| LastLoginDate | Datetime | ||
| DateCreated | Datetime | ||
| LastModified | Datetime | ||
| LineManagerId | Integer |
Agents.Id | |
| WorkdayId | Integer | ||
| LicenceType | Integer | ||
| CostPrice | Decimal | ||
| ChargeRate | Integer | ||
| TravelRate | Integer | ||
| LunchBreak | Decimal | ||
| IsAgent | Boolean | ||
| IsDisabled | Boolean | ||
| IsOnline | Boolean | ||
| OnlineStatus | Integer | ||
| OnlineStatusActual | Integer | ||
| IsExchangeAuthorized | Boolean | ||
| IsSentinelAuthorized | Boolean | ||
| IsSplashtopAuthorized | Boolean | ||
| IsGoToResolveAuthorized | Boolean | ||
| Use | String | ||
| LogMeInId | String | ||
| IsBeyondTrustInvitesAllowed | Boolean | ||
| IsErrorEmailsEnabled | Boolean | ||
| IsPurchaseOrderApprovalAllowed | Boolean | ||
| IsQuoteApprovalAllowed | Boolean | ||
| IsInvoiceApprovalAllowed | Boolean | ||
| IsCampaignApprovalAllowed | Boolean | ||
| IsUpdateAllowed | Boolean | ||
| IsExtendedInfoUpdateAllowed | Boolean | ||
| IsShiftsEnabled | Boolean | ||
| IsOwnerEmailsEnabled | Boolean | ||
| IsNoScanWarningEnabled | Boolean | ||
| IsNoScanIntegratorWarningEnabled | Boolean | ||
| WarnIfNoScanIntegratorHours | Integer | ||
| IsSelfLoggedEmailSuppressed | Boolean | ||
| IsExcludedFromResourceBooking | Boolean | ||
| IsExcludedFromAutoAssigning | Boolean | ||
| IsOrionAccessEnabled | Boolean | ||
| IsAutomaticCallScriptsEnabled | Boolean | ||
| IsNewAuthMethodEnabled | Boolean | ||
| IsHighContrastEnabled | Boolean | ||
| Theme | String | ||
| AppColour | String | ||
| AppColourType | Integer | ||
| NavColourType | Integer | ||
| NavDisplayMode | Integer | ||
| NavMenuMode | Integer | ||
| NavLayoutId | Integer | ||
| NewTabPreference | Integer | ||
| ListType | Integer | ||
| HaloTabPreference | Integer | ||
| TreeDisplayMode | Integer | ||
| ActionScreenDisplayType | Integer | ||
| HomeScreenChartId | Integer | ||
| HomeScreenDashboardId | Integer | ||
| SideMenuDashboardId | Integer | ||
| LanguageId | Integer | ||
| PageSize | Integer | ||
| Signature | String | ||
| PreferenceNotificationSound | Integer | ||
| PreferenceChatSound | Integer | ||
| DefaultFilterIdTickets | Integer | ||
| DefaultColumnsIdTickets | Integer | ||
| DefaultFilterIdOpportunities | Integer | ||
| DefaultColumnsIdOpportunities | Integer | ||
| DefaultActionView | String | ||
| DefaultActionDisplay | Integer | ||
| DefaultFeedView | String | ||
| TicketPreviewMode | Integer | ||
| DefaultTicketPreviewSize | Integer | ||
| DefaultCalendarView | String | ||
| CalendarOptions | String | ||
| ClientDetailsLayoutId | Integer | ||
| ContractDetailsLayoutId | Integer | ||
| UserDetailsLayoutId | Integer | ||
| SiteDetailsLayoutId | Integer | ||
| SupplierDetailsLayoutId | Integer | ||
| ProspectDetailsLayoutId | Integer | ||
| DefaultColumnsIdAssets | Integer | ||
| DefaultColumnsIdClients | Integer | ||
| DefaultColumnsIdContracts | Integer | ||
| DefaultColumnsIdSites | Integer | ||
| DefaultColumnsIdUsers | Integer | ||
| DefaultColumnsIdSupplierContracts | Integer | ||
| DefaultColumnsIdSupplier | Integer | ||
| DefaultViewSuppliersSelectedId | Integer | ||
| DefaultColumnsIdPurchaseOrders | Integer | ||
| DefaultColumnsIdSalesOrders | Integer | ||
| DefaultColumnsIdQuotes | Integer | ||
| DefaultColumnsIdInvoices | Integer | ||
| DefaultColumnsIdRecurringInvoices | Integer | ||
| DefaultColumnsIdAccounts | Integer | ||
| DefaultColumnsIdProspects | Integer | ||
| DefaultColumnsIdMarketing | Integer | ||
| Guid | String | ||
| AutotaskId | Integer | ||
| OktaId | String | ||
| AzureConnectionId | Integer | ||
| JiraInstance | Integer | ||
| OrionUsername | String | ||
| NCentralUsername | String | ||
| SocUsername | String | ||
| BeyondTrustName | String | ||
| SplashtopUrl | String | ||
| ActiveDirectoryConnectionId | Integer | ||
| IsActiveDirectoryLogin | Boolean | ||
| ExchangeTokenExpiry | Datetime | ||
| ExchangeRedirect | String | ||
| SentinelTokenExpiry | Datetime | ||
| SentinelRedirect | String | ||
| PurchaseOrderMinCostApprovalType | Integer | ||
| PurchaseOrderMinCostApproval | Decimal | ||
| QuoteMarginApprovalType | Integer | ||
| QuoteMarginApproval | Decimal | ||
| ContactPreference1 | Integer | ||
| ContactPreference2 | Integer | ||
| ContactPreference3 | Integer | ||
| IncompleteTimesheetThreshold | Integer | ||
| IncompleteTimesheetSendTime | Datetime | ||
| Sites | String | ||
| Clients | String | ||
| TicketTypes | String | ||
| Qualifications | String | ||
| AssetTypes | String | ||
| CustomFields | String | ||
| ChargeRates | String | ||
| AssetFields | String | ||
| AgentCustomFields | String | ||
| UserNameCustomFields | String | ||
| AppointmentTypes | String | ||
| UserCustomFields | String |