Status
Ticket statuses available in HaloServiceDesk, including SLA and workflow configuration.
Columns
| Name | Type | References | |
| Id [KEY] | Integer | ||
| Name | String | ||
| Type | Integer | ||
| Colour | String | ||
| IsShownOnQuickChange | Boolean | ||
| Sequence | Integer | ||
| ShortName | String | ||
| SLAAction | String | ||
| Guid | String | ||
| StatusChangeToId | Integer | ||
| StatusEmailId | Integer | ||
| NoChangeTemplateId | Integer | ||
| UseWorkingHours | Integer | ||
| StatusEmailFrequencyDays | Integer | ||
| StatusNoChangeHoursManager | Integer | ||
| UseWorkingHoursNoChange | Integer | ||
| UseWorkingHoursNoChangeSection | Integer | ||
| UseWorkingHoursNoChangeManager | Integer | ||
| TimeUntilOffHold | Decimal | ||
| StatusChangeToFrequency | Decimal | ||
| StatusNoChangeHours | Decimal | ||
| StatusNoChangeHoursSection | Decimal | ||
| IsNoChangeHoursRecurring | Boolean | ||
| IsManagerNoChangeNotificationRecurring | Boolean | ||
| IsSectionNoChangeNotificationRecurring | Boolean | ||
| IsIncludedInLoadBalance | Boolean | ||
| IsSlaReminderDisabled | Boolean | ||
| IsSlaReleaseIgnored | Boolean | ||
| NotifyStatusChange | Integer | ||
| NoChangeTemplateName | String |