Teams
Agent teams configured in HaloServiceDesk for routing tickets and projects.
Columns
| Name | Type | References | |
| Id [KEY] | Integer | ||
| Name | String | ||
| DepartmentId | Integer | ||
| DepartmentName | String | ||
| IsForProjects | Boolean | ||
| IsForRequests | Boolean | ||
| IsInactive | Boolean | ||
| OrgTeamName | String | ||
| Sequence | Integer | ||
| Guid | String | ||
| Use | String | ||
| TeamPhotoPath | String | ||
| OverrideColumnId | Integer | ||
| HomeScreenDashboardId | Integer | ||
| MailboxOverrideId | Integer | ||
| ConcurrentLicenceLimit | Integer | ||
| TicketCount | Integer | ||
| IsForOpportunities | Boolean | ||
| IsAgentTreeHiddenWhenNoTickets | Boolean | ||
| EmailAddress | String | ||
| MainEmailAddress | String | ||
| PhoneNumber | String | ||
| Timezone | String | ||
| AlternativeName | String | ||
| TeamNote | String | ||
| OrganisationId | Integer | ||
| MessageGroupId | Integer | ||
| RtId | Integer | ||
| BookingWorkdayId | Integer | ||
| LoadBalanceInterval | Integer | ||
| LoadBalanceMaxTickets | Integer | ||
| WorkingHoursBeforeAlert | Decimal | ||
| IsAllCategory1Allowed | Boolean | ||
| IsAllCategory2Allowed | Boolean | ||
| IsAllCategory3Allowed | Boolean | ||
| IsAllCategory4Allowed | Boolean | ||
| IsIncludedInLoadBalance | Boolean | ||
| IsAddedToAllAgents | Boolean | ||
| IsLiveChatAllowed | Boolean | ||
| IsSurveySuppressed | Boolean | ||
| IsUpdateAllowed | Boolean | ||
| IsExtendedUpdateAllowed | Boolean | ||
| CustomFields | String |