TicketMetrics

Returns details related to the response and resolution times of a ticket.

Columns

Name	Type	References
AgentsHandled	String
FirstResponseTime	Datetime
OutgoingCount	Long
ReassignCount	Long
ReopenCount	Long
ResolutionTime	String
ResponseCount	Long
StagingData	String
ThreadCount	Long
TicketId	String
TotalResponseTime	Datetime