API Data Provider - Online Help

IMMetricSessionTimeSeries

Retrieve instant messaging metrics session data over time from Zoho Desk

Columns

Name Type References
AggregatedMetrics [KEY] String
TrendDataList String
Duration String

The allowed values are LAST24HOURS, TODAY, YESTERDAY, LAST_7_DAYS, LAST_30_DAYS, THIS_WEEK, LAST_WEEK, THIS_MONTH, LAST_MONTH, CUSTOM_IN_DATE, LAST_1_HOUR.

Granularity String

The allowed values are HOURLY, DAY.

Dimension String

The allowed values are RESPONSIVENESS.

DimensionValue String

The allowed values are AVG_PICKUP_TIME, AVG_RESPONSE_TIME, AVG_FIRST_RESPONSE_TIME.

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