UserOverallReport

The report provides a snapshot of a user or team activity over a specified time range. You may optionally specify two time ranges to see how activity changed between the two ranges.

Columns

Name	Type	References
UserId	Integer	Users.Id
CurrentBusiestDay	Integer
CurrentClosed	Integer
CurrentConversationsCreated	Integer
CurrentConversationsPerDay	Double
CurrentCustomersHelped	Integer
CurrentEndDate	Datetime
CurrentHandleTime	Double
CurrentHappinessScore	Double
CurrentPercentResolvedOnFirstReply	Double
CurrentRepliesPerDay	Double
CurrentRepliesToResolve	Double
CurrentResolutionTime	Double
CurrentResolved	Integer
CurrentResolvedOnFirstReply	Integer
CurrentResponseTime	Integer
CurrentStartDate	Datetime
CurrentTotalConversations	Integer
CurrentTotalDays	Integer
CurrentTotalReplies	Integer
DeltasActiveConversations	Double
DeltasClosed	Double
DeltasConversationsCreated	Double
DeltasConversationsPerDay	Double
DeltasCustomersHelped	Double
DeltasHandleTime	Double
DeltasHappinessScore	Double
DeltasRepliesPerDay	Double
DeltasRepliesToResolve	Double
DeltasResolutionTime	Double
DeltasResolved	Double
DeltasResolvedOnFirstReply	Double
DeltasResponseTime	Double
DeltasTotalConversations	Double
DeltasTotalReplies	Double
PreviousClosed	Integer
PreviousConversationsCreated	Integer
PreviousConversationsPerDay	Double
PreviousCustomersHelped	Integer
PreviousEndDate	Datetime
PreviousHandleTime	Double
PreviousHappinessScore	Double
PreviousPercentResolvedOnFirstReply	Double
PreviousRepliesPerDay	Double
PreviousRepliesToResolve	Double
PreviousResolutionTime	Double
PreviousResolved	Integer
PreviousResolvedOnFirstReply	Integer
PreviousResponseTime	Integer
PreviousStartDate	Datetime
PreviousTotalConversations	Integer
PreviousTotalDays	Integer
PreviousTotalReplies	Integer
UserCreatedAt	Datetime
UserHasPhoto	Boolean
UserName	String
UserPhotoUrl	String
UserTotalCustomersHelped	Integer