ConversationsOverallReport
The conversations report provides statistics about conversation volume over a given time range. You may optionally specify two time ranges to see how conversation volume changed between the two ranges.
Columns
| Name | Type | References | |
| BusiestDayCount | Integer | ||
| BusiestDayDay | Integer | ||
| BusiestDayHour | Integer | ||
| BusyTimeEnd | Integer | ||
| BusyTimeStart | Integer | ||
| CurrentConversationsCreated | Integer | ||
| CurrentConversationsPerDay | Integer | ||
| CurrentCustomers | Integer | ||
| CurrentEndDate | Datetime | ||
| CurrentNewConversations | Integer | ||
| CurrentStartDate | Datetime | ||
| CurrentTotalConversations | Integer | ||
| CustomersCount | Integer | ||
| CustomersTop | String | ||
| CustomFieldsCount | Integer | ||
| CustomFieldsFields | String | ||
| DeltasConversationsCreated | Double | ||
| DeltasConversationsPerDay | Double | ||
| DeltasCustomers | Double | ||
| DeltasNewConversations | Double | ||
| DeltasTotalConversations | Double | ||
| PreviousConversationsCreated | Integer | ||
| PreviousConversationsPerDay | Integer | ||
| PreviousCustomers | Integer | ||
| PreviousEndDate | Datetime | ||
| PreviousNewConversations | Integer | ||
| PreviousStartDate | Datetime | ||
| PreviousTotalConversations | Integer | ||
| RepliesCount | Integer | ||
| RepliesTop | String | ||
| TagsCount | Integer | ||
| TagsTop | String | ||
| WorkflowsCount | Integer | ||
| WorkflowsTop | String |