ProductivityOverallReport

The productivity report provides a snapshot of productivity over a given time range. You may optionally specify two time ranges to see how productivity changed between the two ranges.

Columns

Name	Type	References
CurrentClosed	Integer
CurrentEndDate	Datetime
CurrentFirstResponseTime	Integer
CurrentHandleTime	Integer
CurrentPercentResolvedOnFirstReply	Double
CurrentRepliesSent	Integer
CurrentRepliesToResolve	Double
CurrentResolutionTime	Double
CurrentResolved	Integer
CurrentResolvedOnFirstReply	Integer
CurrentResponseTime	Integer
CurrentStartDate	Datetime
CurrentTotalConversations	Integer
DeltasClosed	Double
DeltasFirstResponseTime	Double
DeltasHandleTime	Double
DeltasRepliesSent	Double
DeltasRepliesToResolve	Double
DeltasResolutionTime	Double
DeltasResolved	Double
DeltasResolvedOnFirstReply	Double
DeltasResponseTime	Double
DeltasTotalConversations	Double
FirstResponseTimeCount	Integer
FirstResponseTimePreviousCount	Integer
FirstResponseTimeRanges	String
HandleTimeCount	Integer
HandleTimePreviousCount	Integer
HandleTimeRanges	String
PreviousClosed	Integer
PreviousEndDate	Datetime
PreviousFirstResponseTime	Integer
PreviousHandleTime	Integer
PreviousPercentResolvedOnFirstReply	Double
PreviousRepliesSent	Integer
PreviousRepliesToResolve	Double
PreviousResolutionTime	Double
PreviousResolved	Integer
PreviousResolvedOnFirstReply	Integer
PreviousResponseTime	Integer
PreviousStartDate	Datetime
PreviousTotalConversations	Integer
RepliesToResolveCount	Integer
RepliesToResolvePreviousCount	Integer
RepliesToResolveRanges	String
ResponseTimeCount	Integer
ResponseTimePreviousCount	Integer
ResponseTimeRanges	String