Solutions
ServiceDeskPlus knowledge base solution management with approval workflow, user group access control, and engagement tracking
Columns
| Name | Type | References | |
| Id [KEY] | Long | ||
| CreatedByEmployeeId | Long | ||
| LastUpdatedByEmployeeId | Long | ||
| ApprovalStatusId | Long | ||
| TemplateId | Long | ||
| TopicId | Long |
Topics.Id | |
| TopicParentTopicId | Long |
Topics.Id | |
| CreatedById | Long | ||
| LastUpdatedById | Long | ||
| Description | String | ||
| Title | String | ||
| ApprovalStatusName | String | ||
| TemplateName | String | ||
| LatestVersion | String | ||
| Draft | String | ||
| TopicIconKey | String | ||
| CreatedTime | Datetime | ||
| LastUpdatedTime | Datetime | ||
| ExpiryDate | Datetime | ||
| ReviewDate | Datetime | ||
| DeletedTime | Datetime | ||
| CreatedByDepartment | String | ||
| CreatedByEmail | String | ||
| CreatedByFirstName | String | ||
| CreatedByJobTitle | String | ||
| CreatedByLastName | String | ||
| CreatedByMobile | String | ||
| CreatedByName | String | ||
| CreatedByPhone | String | ||
| CreatedByPhotoUrl | String | ||
| CreatedBySmsEmail | String | ||
| CreatedByUserScope | String | ||
| CreatedBySmsEmailId | String | ||
| CreatedByCostPerHour | Decimal | ||
| CreatedBySite | String | ||
| CreatedTimeDisplay | String | ||
| Dislikes | Long | ||
| DisplayId | String | ||
| DisplayIdValue | String | ||
| ExpiryDateDisplay | String | ||
| HasUserGroup | Boolean | ||
| IsCreatedByTechnician | Boolean | ||
| IsCreatedByVipUser | Boolean | ||
| IsLastUpdatedByTechnician | Boolean | ||
| IsLastUpdatedByVipUser | Boolean | ||
| IsPublic | Boolean | ||
| HasTechnicianGroup | Boolean | ||
| IsTemplateInactive | Boolean | ||
| IsTopicDeleted | Boolean | ||
| Keywords | String | ||
| LastUpdatedByDepartment | String | ||
| LastUpdatedByEmail | String | ||
| LastUpdatedByFirstName | String | ||
| LastUpdatedByJobTitle | String | ||
| LastUpdatedByLastName | String | ||
| LastUpdatedByMobile | String | ||
| LastUpdatedByName | String | ||
| LastUpdatedByPhone | String | ||
| LastUpdatedByPhotoUrl | String | ||
| LastUpdatedBySmsEmail | String | ||
| LastUpdatedByUserScope | String | ||
| LastUpdatedBySmsEmailId | String | ||
| LastUpdatedByCostPerHour | Decimal | ||
| LastUpdatedBySite | String | ||
| LastUpdatedTimeDisplay | String | ||
| Likes | Long | ||
| NumberOfHits | Long | ||
| PrivateCommentCount | Long | ||
| PublicCommentCount | Long | ||
| ReviewDateDisplay | String | ||
| TopicName | String | ||
| Attachments | String | ||
| TechnicianGroupMapping | String | ||
| UdfFields | String | ||
| UserGroupMapping | String | ||
| ProblemResolution | String | ||
| ProblemWorkaround | String |