Tickets
List tickets.
Columns
| Name | Type | References | |
| Id [KEY] | Long | ||
| Subject | String | ||
| Description | String | ||
| Priority | Long | ||
| Urgency | Long | ||
| Status | Long | ||
| Type | String | ||
| Source | Long | ||
| Category | String | ||
| SubCategory | String | ||
| IsDeleted | Boolean | ||
| IsSpam | Boolean | ||
| DepartmentId | Long |
Departments.Id | |
| GroupId | Long | ||
| Attachments | String | ||
| CcEmails | String | ||
| DueBy | Datetime | ||
| EmailConfigId | String | ||
| FrDueBy | Datetime | ||
| IsFrEscalated | Boolean | ||
| FwdEmails | String | ||
| Impact | Long | ||
| IsEscalated | Boolean | ||
| ItemCategory | String | ||
| ReplyCcEmails | String | ||
| RequesterId | Long |
Requesters.Id | |
| RequesterName | String | ||
| RequesterEmail | String | ||
| RequesterPhone | String | ||
| RequesterMobile | String | ||
| ResponderId | String | ||
| SlaPolicyId | Long | ||
| ToEmails | String | ||
| CustomFields | String | ||
| CreatedAt | Datetime | ||
| UpdatedAt | Datetime | ||
| ClosedAt | Datetime | ||
| ResolvedAt | Datetime | ||
| FirstRespondedAt | Datetime | ||
| Tags | String | ||
| Problem | String | ||
| Change | String | ||
| RelatedTickets | String | ||
| RequestedForId | Long |
Requesters.Id | |
| ResolutionNotes | String | ||
| ResolutionNotesHtml | String | ||
| IsCreatedWithinBusinessHours | Boolean | ||
| ApprovalStatus | Long | ||
| ApprovalStatusName | String | ||
| SkillsetId | Long | ||
| TasksDependencyType | Long | ||
| WorkspaceId | Long |
Workspaces.Id |