TicketMetrics

Returns details related to the response and resolution times of a ticket.

Columns

Name	Type	References
TicketId	String
AgentsHandled	String
FirstResponseTime	String
OutgoingCount	String
ReassignCount	String
ReopenCount	String
ResolutionTime	String
ResponseCount	String
StagingData	String
ThreadCount	String
TotalResponseTime	String