API Data Provider - Online Help

ZohoDesk Tables

The provider models the data in API as a list of tables in a relational database that can be queried using standard SQL statements.

ZohoDesk Tables

Name Description
Accounts To view the accounts in the ZohoDesk
Agents To view the agents in the Zoho Desk
ArchivedTickets Returns the archived tickets list in given department
Contacts To view the Contacts in the Zoho Desk
CustomerHappiness Usage information for the operation CustomerHappiness.rsd.
Departments To View the Departments in the Zoho Desk
Organizations To view the origanizations
Products To view the products
Teams To view the Teams in Zoho Desk
TicketHistory Returns details of all actions — called events — performed on a ticket and in the sub-tabs on the ticket detail page.
TicketLatestThread Returns the most recent thread recorded in a ticket.
TicketMetrics Returns details related to the response and resolution times of a ticket.
Tickets To View the Tickets in Zoho Desk
TicketThreads Returns all threads recorded in a ticket.

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