API Data Provider - Online Help

UserConversationHistoryReport

The conversation history report provides details about a user's conversations for over a specified time range.

Columns

Name Type References
UserId Integer

Users.Id

Id [KEY] Long
AvgHandleTime Integer
Customers String
FirstResponseTime Integer
Number Integer
RepliesSent Integer
ResolveTime Integer
ResponseTime Integer

Copyright (c) 2024 CData Software, Inc. - All rights reserved.
Build 23.0.8839.0