UserConversationHistoryReport
The conversation history report provides details about a user's conversations for over a specified time range.
Columns
Name | Type | References | |
UserId | Integer |
Users.Id | |
Id [KEY] | Long | ||
AvgHandleTime | Integer | ||
Customers | String | ||
FirstResponseTime | Integer | ||
Number | Integer | ||
RepliesSent | Integer | ||
ResolveTime | Integer | ||
ResponseTime | Integer |