Attributes
Query routing attributes.
Select
The add-in uses the Talkdesk API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client-side within the add-in.
| Column | Supported Operators |
| Id | = |
| Name | CONTAINS, LIKE |
| Active | = |
| CategoryId | =, IN |
| Proficiency | = |
For example, the following query is processed server-side:
SELECT * FROM Attributes WHERE Id = 'value'
The add-in pushes the ORDER BY clause to the Talkdesk API for the following columns. Sorting on any other column is performed client-side within the add-in.
- Name supports the following sort directions: ASC, DESC.
For example, the following query is sorted server-side:
SELECT * FROM Attributes ORDER BY Name ASC
Columns
| Name | Type | References | Description |
| Id [KEY] | String | The unique identifier of the attribute. | |
| Name | String | The name of the attribute. | |
| Active | Boolean | Whether the attribute is currently active. | |
| CategoryId | String | The unique identifier of the attribute category. | |
| CategoryName | String | The name of the attribute category. | |
| Proficiency | String | The proficiency scale type. Allowed values: none, five_stars_scale. | |
| DefaultProficiency | Integer | The default proficiency value (0-100). | |
| UsersCount | Integer | The number of users associated with this attribute. | |
| FlowsCount | Integer | The number of Studio flows using this attribute. |