Case
Manages customer service and support cases, tracking issues, resolutions, and customer interactions.
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
Unique identifier for the case record. | |
| IsDeleted | Bool | True |
Indicates whether the case has been deleted (true) or is active (false). | |
| MasterRecordId | String | True |
Case.Id |
If this object was deleted as the result of a merge, this field contains the ID of the record that was kept. |
| CaseNumber | String | True |
Auto-generated number that uniquely identifies the case. | |
| ContactId | String | False |
Contact.Id |
ID of the contact associated with the case. |
| AccountId | String | False |
Account.Id |
ID of the account associated with the case. |
| AssetId | String | False |
Asset.Id |
ID of the asset related to the case, such as a product or equipment. |
| EntitlementId | String | False |
Entitlement.Id |
ID of the entitlement associated with the case. |
| ParentId | String | False |
Case.Id |
ID of the parent Case. |
| SuppliedName | String | False |
Name provided by the customer when the case was submitted. | |
| SuppliedEmail | String | False |
Email address provided by the customer when submitting the case. | |
| SuppliedPhone | String | False |
Phone number provided by the customer when submitting the case. | |
| SuppliedCompany | String | False |
Company name provided by the customer during case submission. | |
| Type | String | False |
Category or type of the case, such as Question, Problem, or Feature Request. | |
| Status | String | False |
Current status of the case, such as New, Working, or Closed. | |
| Reason | String | False |
Reason the case was opened, such as Installation or Breakdown. | |
| Origin | String | False |
Source of the case submission, such as Email, Phone, or Web. | |
| Subject | String | False |
Short title or summary of the case. | |
| Priority | String | False |
Indicates the urgency of the case, such as High, Medium, or Low. | |
| Description | String | False |
Detailed description of the issue or inquiry reported in the case. | |
| IsClosed | Bool | True |
Indicates whether the case has been closed (true) or is still open (false). | |
| ClosedDate | Datetime | True |
Date and time when the case was closed. | |
| IsEscalated | Bool | False |
Indicates whether the case has been escalated for higher-level attention. | |
| CurrencyIsoCode | String | False |
ISO code for the currency in which the revenue amount is expressed. | |
| OwnerId | String | False |
ID of the user or queue that owns the case. | |
| CreatedDate | Datetime | True |
Date and time when the case was created. | |
| CreatedById | String | True |
User.Id |
ID of the user who created the case. |
| LastModifiedById | String | True |
User.Id |
ID of the user who last modified the case. |
| ContactPhone | String | True |
Field containing ContactPhone information. | |
| ContactMobile | String | True |
Field containing ContactMobile information. | |
| ContactEmail | String | True |
Field containing ContactEmail information. | |
| ContactFax | String | True |
Field containing ContactFax information. | |
| Comments | String | False |
Field containing Comments information. | |
| LastViewedDate | Datetime | True |
Date and time when the case was last viewed by the current user. | |
| LastReferencedDate | Datetime | True |
Date and time when the case was last accessed through a reference, such as a related record. | |
| SystemModstamp | Datetime | True |
Timestamp of the last system update to the case record. | |
| LastModifiedDate | Datetime | True |
Date and time when the case was last updated. |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description |
| OwnerIdType | String |
Specifies the type of the 'OwnerId' polymorphic field to use in the statement. |
| OwnerIdExternalFieldName | String |
Specifies the external field name of the 'OwnerId' polymorphic field to use in an INSERT/UPDATE/UPSERT statement |
| SOQL | String |
Specifies the SOQL query to execute against the Salesforce servers. If this pseudo column is set from the WHERE clause it will take precedence over the original query. |
| ExternalIdColumn | String |
Specifies the external Id column to use if performing an insert. If this value is specified, upsert will be used when the INSERT command is called. |
| FilterScope | String |
Optional scope to limit the records returned from queries. This property can take one of these values: Delegated, Everything, Mine, MineAndMyGroups, My_Territory, My_Team_Territory, or Team. |
| TriggerAutoResponseEmail | Bool |
Indicates whether to trigger auto-response rules (true) or not (false), for leads and cases. |
| TriggerOtherEmail | Bool |
Indicates whether to trigger email outside the organization (true) or not (false). |
| TriggerUserEmail | Bool |
Indicates whether to trigger email that is sent to users in the organization (true) or not (false). |