CaseSolution
Links solutions to cases, helping support agents provide quick resolutions to customer issues.
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
Unique identifier for the case-solution association record. | |
| CaseId | String | False |
Case.Id |
ID of the case linked to the solution. |
| SolutionId | String | False |
Solution.Id |
ID of the solution linked to the case. |
| CreatedById | String | True |
User.Id |
ID of the user who created the association between the case and the solution. |
| IsDeleted | Bool | True |
Indicates whether the case-solution association record has been deleted (true) or not (false). | |
| SOQL | String | False |
Specifies the SOQL query to execute against the Salesforce servers. If this pseudo column is set from the WHERE clause it will take precedence over the original query. | |
| ExternalIdColumn | String | False |
Specifies the external Id column to use if performing an insert. If this value is specified, upsert will be used when the INSERT command is called. | |
| FilterScope | String | False |
Optional scope to limit the records returned from queries. This property can take one of these values: Delegated, Everything, Mine, MineAndMyGroups, My_Territory, My_Team_Territory, or Team. | |
| SystemModstamp | Datetime | True |
Timestamp for the last system update to the association record. | |
| CreatedDate | Datetime | True |
Date and time when the case-solution association was created. |