Solution
Stores solutions used in the knowledge base for resolving customer issues.
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
Unique identifier for the solution record. | |
| IsDeleted | Bool | True |
Indicates whether the solution has been deleted from the system. | |
| SolutionNumber | String | True |
Auto-generated number used to uniquely identify the solution. | |
| SolutionName | String | False |
Title of the solution, typically summarizing the issue and resolution. | |
| IsPublished | Bool | False |
Indicates whether the solution is publicly visible in the internal knowledge base. | |
| IsPublishedInPublicKb | Bool | False |
Specifies whether the solution is published to the public knowledge base for external access. | |
| Status | String | False |
Current status of the solution, such as Draft, Reviewed, or Published. | |
| IsReviewed | Bool | True |
Indicates whether the solution has been reviewed as part of the publishing process. | |
| SolutionNote | String | False |
Detailed description or resolution steps provided in the solution. | |
| OwnerId | String | False |
User.Id |
Identifier of the user who owns the solution record. |
| CreatedDate | Datetime | True |
Date and time when the solution was created. | |
| CreatedById | String | True |
User.Id |
Identifier of the user who created the solution. |
| LastModifiedById | String | True |
User.Id |
Identifier of the user who last updated the solution. |
| TimesUsed | Int | True |
Number of cases that have been linked to or resolved using this solution. | |
| CurrencyIsoCode | String | False |
ISO code for the currency in which the revenue amount is expressed. | |
| LastViewedDate | Datetime | True |
Date and time when the solution was last viewed by a user. | |
| LastReferencedDate | Datetime | True |
Date and time when the solution was last referenced in another record or context. | |
| IsHtml | Bool | True |
Indicates whether the solution content is formatted using HTML. | |
| SOQL | String | False |
Specifies the SOQL query to execute against the Salesforce servers. If this pseudo column is set from the WHERE clause it will take precedence over the original query. | |
| ExternalIdColumn | String | False |
Specifies the external Id column to use if performing an insert. If this value is specified, upsert will be used when the INSERT command is called. | |
| FilterScope | String | False |
Optional scope to limit the records returned from queries. This property can take one of these values: Delegated, Everything, Mine, MineAndMyGroups, My_Territory, My_Team_Territory, or Team. | |
| SystemModstamp | Datetime | True |
System-generated timestamp indicating the most recent change to the solution. | |
| LastModifiedDate | Datetime | True |
Date and time when the solution was last modified. |