JDBC Driver for Jira Service Management

Build 23.0.8839

Establishing a Connection

Creating a JDBC Data Source

You can create a JDBC data source to connect from your Java application. Creating a JDBC data source based on the CData JDBC Driver for Jira Service Management consists of three basic steps:

  • Add the driver JAR file to the classpath. The JAR file is located in the lib subfolder of the installation directory. Note that the .lic file must be located in the same folder as the JAR file.
  • Provide the driver class. For example: 
    cdata.jdbc.jiraservicedesk.JiraServiceDeskDriver
  • Provide the JDBC URL. For example: 
    jdbc:jiraservicedesk:ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH;

or

jdbc:cdata:jiraservicedesk:ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH;

    The second format above can be used whenever there is a conflict in your application between drivers using the same URL format to ensure you are using the CData driver. The URL must start with either "jdbc:jiraservicedesk:" or "jdbc:cdata:jiraservicedesk:" and can include any of the connection properties in name-value pairs separated with semicolons.

Connecting to Jira Service Management

You can establish a connection to any Jira Service Management Cloud account or Jira Service Management Server instance. To connect set the following property:

  • URL (for example: https://yoursitename.atlassian.net).

Accessing Custom Fields

By default, the driver surfaces only system fields. To access the custom fields for Issues, set IncludeCustomFields.

Authenticating to Jira Service Management

Basic

To authenticate with a local server account, specify the following connection properties:

  • AuthScheme: Set this to Basic.
  • User: Set this to the username of the authenticating user.
  • Password: Set this to the password of the authenticating user.

API Token

To connect to a Cloud account, you need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token is displayed.

Supply the following to connect to data:

  • AuthScheme: Set this to APIToken.
  • User: Set this to the username of the authenticating user.
  • APIToken: Set this to your previously noted API token.

Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

OAuth 2.0

You can leverage Jira Service Management's "three-legged" OAuth 2.0 support (3LO) to connect to data without providing your login credentials.

AuthScheme must be set to OAuth in all OAuth flows. Also, in all scenarios, you must create and configure a custom OAuth application. See Creating a Custom OAuth App for more information.

Desktop Applications

Follow the steps below to authenticate with the credentials for a custom OAuth application.

  • InitiateOAuth: Set this to GETANDREFRESH. You can use InitiateOAuth to avoid repeating the OAuth exchange and manually setting the OAuthAccessToken.
  • OAuthClientId: Set this to the client Id assigned when you registered your application.
  • OAuthClientSecret: Set this to the client secret assigned when you registered your application.
  • CallbackURL: Set this to the redirect URI defined when you registered your application.
  • Url: Set this to the URL to your Jira Service Management endpoint, for example, https://yoursitename.atlassian.net.
  • OAuthVersion: Set this to 2.0.
When you connect, the driver opens Jira Service Management's OAuth endpoint in your default browser. Log in and grant permissions to the application. The driver then completes the OAuth process:

  • The driver obtains an access token from Jira Service Management and uses it to request data.
  • Extracts the access token from the callback URL and authenticates requests.
  • Saves OAuth values in the location specified in OAuthSettingsLocation. These values persist across connections.
The driver refreshes the access token automatically when it expires.

Web Applications

When connecting via a Web application, you need to register a custom OAuth application with Jira Service Management. You can then use the driver to get and manage the OAuth token values. See Creating a Custom OAuth App for more information.

Get an OAuth Access Token

Set the following connection properties to obtain the OAuthAccessToken:

  • OAuthClientId: Set this to the client Id in your application settings.
  • OAuthClientSecret: Set this to the client secret in your application settings.
  • Url: Set this to the URL to your JIRA endpoint, for example, hjttps://yoursitename.atlassian.net.
  • OAuthVersion: Set this to 2.0.

Then call stored procedures to complete the OAuth exchange:

  1. Call the GetOAuthAuthorizationURL stored procedure. Set the AuthMode input to WEB and the CallbackURL to the Redirect URI you specified in your application settings. The stored procedure returns the URL to the OAuth endpoint.
  2. Navigate to the URL that the stored procedure returned in Step 1. Log in and authorize the web application. You are redirected back to the callback URL.
  3. Call the GetOAuthAccessToken stored procedure. Set the AuthMode input to WEB and the Verifier input to the code parameter in the query string of the redirect URI.

To connect to data, set the OAuthAccessToken connection property to the access token returned by the stored procedure. When the access token expires after ExpiresIn seconds, call the GetOAuthAccessToken stored procedure again to obtain a new access token.

Headless Machines

To configure the driver to use OAuth with a user account on a headless machine, you need to authenticate on another device that has an internet browser.

  1. Choose one of two options:
    • Option 1: Obtain the OAuthVerifier value as described in "Obtain and Exchange a Verifier Code" below.
    • Option 2: Install the driver on a machine with an internet browser and transfer the OAuth authentication values after you authenticate through the usual browser-based flow, as described in "Transfer OAuth Settings" below.
  2. Then configure the driver to automatically refresh the access token on the headless machine.

Option 1: Obtain and Exchange a Verifier Code

To obtain a verifier code, you must authenticate at the OAuth authorization URL.

Follow the steps below to authenticate from the machine with an internet browser and obtain the OAuthVerifier connection property.

  1. Set the following properties:
    • InitiateOAuth: Set to OFF.
    • OAuthClientId: Set to the client Id assigned when you registered your application.
    • OAuthClientSecret: Set to the client secret assigned when you registered your application.
    • OAuthVersion: Set to 2.0.
    Then call the GetOAuthAuthorizationURL stored procedure with the appropriate CallbackURL. Open the URL returned by the stored procedure in a browser.
  2. Log in and grant permissions to the driver. You are then sent to the redirect URI. There is a parameter called code appended to the redirect URI. Note the value of this parameter. Later you need this to set the OAuthVerifier connection property.
Next, you need to exchange the OAuth verifier code for OAuth refresh and access tokens.

On the headless machine, set the following connection properties to obtain the OAuth authentication values:

  • InitiateOAuth: Set this to REFRESH.
  • OAuthVerifier: Set this to the noted verifier code (the value of the code parameter in the redirect URI).
  • OAuthClientId: Set this to the client Id in your custom OAuth application settings.
  • OAuthClientSecret: Set this to the client secret in the custom OAuth application settings.
  • OAuthSettingsLocation: Set this to persist the encrypted OAuth authentication values to the specified location.

Test the connection to generate the OAuth settings file, then re-set the following properties to connect:

  • InitiateOAuth: Set this to REFRESH.
  • OAuthClientId: Set this to the client Id assigned when you registered your application.
  • OAuthClientSecret: Set this to the client secret assigned when you registered your application.
  • OAuthSettingsLocation: Set this to the location containing the encrypted OAuth authentication values. Make sure this location gives read and write permissions to the driver to enable the automatic refreshing of the access token.

Option 2: Transfer OAuth Settings

Prior to connecting on a headless machine, you need to install and create a connection with the driver on a device that supports an internet browser. Set the connection properties as described in "Desktop Applications" above.

After completing the instructions in "Desktop Applications", the resulting authentication values are encrypted and written to the location specified by OAuthSettingsLocation. The default filename is OAuthSettings.txt.

Test the connection to generate the OAuth settings file, then copy the OAuth settings file to your headless machine.

On the headless machine, set the following connection properties to connect to data:

  • InitiateOAuth: Set this to REFRESH.
  • OAuthClientId: Set this to the client Id assigned when you registered your application.
  • OAuthClientSecret: Set this to the client secret assigned when you registered your application.
  • OAuthSettingsLocation: Set this to the location of the OAuth settings file you copied from the machine with the browser. Make sure this location gives read and write permissions to the driver to enable the automatic refreshing of the access token.

OAuth1.0

To connect to Jira Service Management you will need to follow the steps below:

  1. First, generate an RSA public/private key pair. In your terminal, run the following commands:

    -openssl genrsa -out jira_privatekey.pem 1024
    
-openssl req -newkey rsa:1024 -x509 -key jira_privatekey.pem -out jira_publickey.cer -days 365
    
-openssl pkcs8 -topk8 -nocrypt -in jira_privatekey.pem -out jira_privatekey.pcks8
    
-openssl x509 -pubkey -noout -in jira_publickey.cer  -out jira_publickey.pem
  2. Create application links in your account. Go to Settings > Applications > Application links.
  3. Enter a test URL for the url field and click Create new link.
  4. Ignore the error and click continue. We only want to configure incoming calls from the application to Jira Service Management.
  5. In the 'Link applications' window, fill in the fields as you like as they are not relevant. But make sure to check 'Create incoming link'. Click Continue to go to the next page.
  6. Fill in the required fields:
    • Consumer Key: Set to any string. You need this as the OAuthClientId later.
    • Consumer Name: Set to any string.
    • Public key: Enter the key from the jira_publickey.pem file you generated earlier.
  7. Click continue.
To connect set the following properties:

  • URL: Set to your Jira Service Management endpoint. For example, https://yoursitename.atlassian.net.
  • OAuthClientId: Set to the Consumer Key of your application.
  • OAuthClientSecret: Set to any value (such as "testClientSecret").
  • OAuthJWTCert: Set to the location of your private key file.
  • OAuthJWTCertType: Set to the appropriate option based on the private key file you are using. If using the generated PEM key file, set OAuthJWTCertType to PEMKEY_FILE.
  • InitiateOAuth: Set to GETANDREFRESH.

Crowd

Set the AuthScheme to Crowd. The following connection properties are used to connect to Crowd:

  • User: The CROWD user account.
  • Password: The password associated with the Crowd account.
  • SSOLoginURL: The login URL associated with the Crowd account. You can find the IDP URL by navigating to your application -> SSO -> SSO information -> Identity provider single sign-on URL.
  • SSOAppName: The name of the application in which SSO is enabled.
  • SSOAppPassword: The password of the application in which SSO is enabled.
  • SSOExchangeUrl: The URL used used to exchange the SAML token for JiraServiceDesk cookies. This URL may have the following formats:
    • https://<authority of JiraServiceDesk instance>/plugins/servlet/samlconsumer
    • https://<authority of JiraServiceDesk instance>/plugins/servlet/samlsso

The following is an example connection string: 

AuthScheme=Crowd;Url=https://yoursitename.atlassian.net;SSOLoginURL='https://<authority>/crowd/console/secure/saml/sso.action';User=crowdUserName;Password=crowdPassword;SSOExchangeUrl=https://<authority of JiraServiceDesk instance>/plugins/servlet/samlconsumer;SSOAppName=CrowdAppName;SSOAppPassword=CrowdAppPassword;

Okta

To connect to Okta, set the AuthScheme to Okta, and set these properties:

  • User: The Okta user.
  • Password: The Okta user's password.
  • SSOLoginURL: The SSO provider's login URL.
  • SSOExchangeUrl: The URL used used to exchange the SAML token for JiraServiceDesk cookies. This URL may have the following formats:
    • https://<authority of JiraServiceDesk instance>/plugins/servlet/samlconsumer
    • https://<authority of JiraServiceDesk instance>/plugins/servlet/samlsso

If you are using a trusted application or proxy that overrides the Okta client request OR configuring MFA, you must use combinations of SSOProperties to authenticate using Okta. Set any of the following, as applicable:

  • APIToken: When authenticating a user via a trusted application or proxy that overrides the Okta client request context, set this to the API Token the customer created from the Okta organization.
  • MFAType: If you have configured the MFA flow, set this to one of the following supported types: OktaVerify, Email, or SMS.
  • MFAPassCode: If you have configured the MFA flow, set this to a valid passcode.
    If you set this to empty or an invalid value, the driver issues a one-time password challenge to your device or email. After the passcode is received, reopen the connection where the retrieved one-time password value is set to the MFAPassCode connection property.
  • MFARememberDevice: True by default. Okta supports remembering devices when MFA is required. If remembering devices is allowed according to the configured authentication policies, the driver sends a device token to extend MFA authentication lifetime. If you do not want MFA to be remembered, set this variable to False.

Example connection string: 

AuthScheme=Okta;Url=https://yoursitename.atlassian.net;SSOLoginURL='https://example.okta.com/home/appType/0bg4ivz6cJRZgCz5d6/46';User=oktaUserName;Password=oktaPassword;SSOExchangeUrl=https://<authority of JiraServiceDesk instance>/plugins/servlet/samlconsumer;

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Build 23.0.8839