Jira Service Management uses the OAuth authentication standard, which requires the authenticating user to interact with Jira Service Management via the browser.

NOTE: Jira Service Management supports OAuth 2.0 only.

Create an OAuth App

To obtain the OAuth client credentials, consumer key, and consumer secret:

1. Log in to your Jira Service Management site.
2. Navigate to your application management: https://developer.atlassian.com/apps/.
3. Select Create new app, then name the app.
4. If missing, add OAuth 2.0 functionality to your application by navigating to APIS AND FEATURES > + Add > Add OAuth 2.0 (3LO).
5. From APIS AND FEATURES > + Add, add the JIRA Service Desk platform REST API to your app. You also need to add the JIRA application to get all the functionalities of the driver.
6. From APIS AND FEATURES > + JIRA Service Desk platform REST API, add the desired scopes to your app.
7. Set up your Callback URL. Navigate to APIS AND FEATURES > OAuth 2.0 (3LO). Enter a URL that is accessible to your application and save the changes.