Connection Properties
The connection properties are the various options that can be used to establish a connection. This section provides a complete list of the options you can configure in the connection settings for this provider. Click the links for further details.
For more information on establishing a connection, see Getting Started.
| Property | Description |
| Domain | Domain is used for accessing your Freshdesk account. |
| APIKey | The API key used for accessing your Freshdesk account. |
| Property | Description |
| SSLServerCert | The certificate to be accepted from the server when connecting using TLS/SSL. |
| Property | Description |
| FirewallType | The protocol used by a proxy-based firewall. |
| FirewallServer | The name or IP address of a proxy-based firewall. |
| FirewallPort | The TCP port for a proxy-based firewall. |
| FirewallUser | The user name to use to authenticate with a proxy-based firewall. |
| FirewallPassword | A password used to authenticate to a proxy-based firewall. |
| Property | Description |
| ProxyAutoDetect | When this connection property is set to True, the provider checks your system proxy settings for existing proxy server configurations (no need to manually supply proxy server details). Set to False if you want to manually configure the provider to connect to a specific proxy server. |
| ProxyServer | The hostname or IP address of the proxy server that you want to route HTTP traffic through. |
| ProxyPort | The TCP port that the proxy server (specified in the ProxyServer connection property) is running on. |
| ProxyAuthScheme | The authentication method the provider uses when authenticating to the proxy server specified in the ProxyServer connection property. |
| ProxyUser | The username of a user account registered with the proxy server specified in the ProxyServer connnection property. |
| ProxyPassword | The password associated with the user specified in the ProxyUser connection property. |
| ProxySSLType | The SSL type to use when connecting to the ProxyServer proxy. |
| ProxyExceptions | A semicolon separated list of destination hostnames or IPs that are exempt from connecting through the ProxyServer . |
| Property | Description |
| Logfile | A filepath which designates the name and location of the log file. |
| Verbosity | The verbosity level that determines the amount of detail included in the log file. |
| LogModules | Core modules to be included in the log file. |
| MaxLogFileSize | A string specifying the maximum size in bytes for a log file (for example, 10 MB). |
| MaxLogFileCount | A string specifying the maximum file count of log files. |
| Property | Description |
| Location | A path to the directory that contains the schema files defining tables, views, and stored procedures. |
| BrowsableSchemas | This property restricts the schemas reported to a subset of the available schemas. For example, BrowsableSchemas=SchemaA,SchemaB,SchemaC. |
| Tables | This property restricts the tables reported to a subset of the available tables. For example, Tables=TableA,TableB,TableC. |
| Views | Restricts the views reported to a subset of the available tables. For example, Views=ViewA,ViewB,ViewC. |
| Property | Description |
| AutoCache | Automatically caches the results of SELECT queries into a cache database specified by either CacheLocation or both of CacheConnection and CacheProvider . |
| CacheProvider | The name of the provider to be used to cache data. |
| CacheConnection | The connection string for the cache database. This property is always used in conjunction with CacheProvider . Setting both properties will override the value set for CacheLocation for caching data. |
| CacheLocation | Specifies the path to the cache when caching to a file. |
| CacheTolerance | The tolerance for stale data in the cache specified in seconds when using AutoCache . |
| Offline | Use offline mode to get the data from the cache instead of the live source. |
| CacheMetadata | This property determines whether or not to cache the table metadata to a file store. |
| Property | Description |
| DirectQueryLimit | Limits the number of rows when using the DirectQuery mode. This helps avoid performance issues at design time. |
| EnableForeignKeyDetection | Whether to detect the foreign keys in ODBC. |
| FetchTicketsUpdatedSince | Use FetchTicketsUpdatedSince to query tickets older than 30 days. Note: TicketStats must be set to True. |
| IgnoreSurplusResults | Use IgnoreSurplusResults to ignore results beyond 300 which have same CreatedAt value. |
| IncludeCustomObjects | Whether to include custom objects or not. |
| MaximumColumnSize | The maximum column size. |
| MaxRows | Limits the number of rows returned when no aggregation or GROUP BY is used in the query. This takes precedence over LIMIT clauses. |
| Other | These hidden properties are used only in specific use cases. |
| PseudoColumns | Specify a set of pseudocolumns to expose as columns. |
| Readonly | You can use this property to enforce read-only access to Freshdesk from the provider. |
| RowScanDepth | Set this property to control the number of rows scanned when TypeDetectionScheme is set to RowScan. |
| RTK | The runtime key used for licensing. |
| TicketPropertiesURL | Use TicketPropertiesURL to query ticket properties. |
| TicketStats | Use TicketsStats to retrieve stats attributes of a ticket, which are not normally available. |
| Timeout | The value in seconds until the timeout error is thrown, canceling the operation. |
| TypeDetectionScheme | Determines how to determine the data type of columns. |
| UserDefinedViews | A filepath pointing to the JSON configuration file containing your custom views. |