YourSolvedTicketsThisWeek
Returns the current user's solved tickets for the current week.
Columns
| Name | Type | References | Description |
| Id [KEY] | Integer | The Id of the ticket, automatically assigned when it is created. | |
| Subject | String | The value of the subject field for this ticket. When used in WHERE clause: The text in the ticket's subject | |
| RawSubject | String | The dynamic content placeholder, if present, or the subject value, if not. | |
| Description | String | The first comment on the ticket. When used in WHERE clause: The text in the ticket's description and comments | |
| Type | String | The type of this ticket. Possible values: problem, incident, question or task. | |
| Priority | String | The urgency with which the ticket should be addressed. Possible values: urgent, high, normal, low. | |
| Status | String | The state of the ticket. Possible values: new, open, pending, hold, solved, closed. | |
| Recipient | String | The original recipient e-mail address of the ticket. | |
| HasIncidents | Boolean | Indicates whether this ticket has been marked as a problem. | |
| DueAt | Datetime | If this is a ticket of type task it has a due date. Due date format uses ISO 8601 format. | |
| RequesterId | Long |
Users.Id | The Id of the user who requested this ticket. |
| SubmitterId | Long |
Users.Id | The Id of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket. |
| AssigneeId | Long |
Users.Id | The agent currently assigned to the ticket. |
| OrganizationId | String | The Id of the requester's organization. Only an organization associated with the requester can be specified. | |
| GroupId | Long |
Groups.Id | The Id of the group to which the ticket is assigned. |
| CollaboratorIds | String | The Ids of users currently CC'd on the ticket. | |
| FollowerIds | String | Agents currently following the ticket. | |
| ForumTopicId | Long |
Topics.Id | The topic this ticket originated from, if any. |
| ProblemId | Integer |
Tickets.Id | For tickets of type incident, the Id of the problem the incident is linked to. |
| ExternalId | String | An Id used to link tickets to local records. | |
| FollowupIds | String | Closed tickets only. The Ids of the followups created from this ticket. | |
| TicketFormId | Long |
TicketForms.Id | Enterprise only. The Id of the ticket form to render for the ticket. |
| BrandId | Long |
Brands.Id | Enterprise only. The Id of the brand this ticket is associated with. |
| Tags | String | The array of tags applied to this ticket. | |
| ViaChannel | String | Indicates how the ticket or event was created. Examples: web, mobile, rule, system. | |
| ViaSource | String | The ticket's source. | |
| SatisfactionRating | String | The satisfaction rating of the ticket, if it exists, or the state of satisfaction, 'offered' or 'unoffered'. | |
| SharingAgreementIds | String | The Ids of the sharing agreements used for this ticket. | |
| AllowChannelback | Boolean | Indicates whether channelback is enabled. Only applicable for channels framework tickets. | |
| IsPublic | Boolean | Indicates whether any comments are public. | |
| CreatedAt | Datetime | The date and time when this ticket was created. | |
| UpdatedAt | Datetime | The date and time when this ticket was last updated. | |
| Url | String | The API URL of this ticket. | |
| Assignee | String | The assigned agent or other entity. Possible values: 'none', 'me', user name (full name or partial), email address, user Id, or phone number. | |
| GroupName | String | The name of the group, to which the Ticket is assigned. | |
| Requester | String | The ticket requester. Possible values: 'none', 'me', user name (full name or partial), email address, user Id, or phone number. | |
| Submitter | String | The ticket submitter. May be different from the requester if the ticket was submitted by an agent on behalf of the requester. Possible values: 'none', 'me', user name (full name or partial), email address, user Id, or phone number. | |
| Brand | String | The brand associated with the ticket. | |
| Commenter | String | People who have added comments to tickets. Possible values: 'none', 'me', user name (full name or partial), email address, user Id, or phone number. | |
| Cc | String | People who have been CC'd on tickets. Possible values: 'none', 'me', user name (full name or partial), email address, user Id, or phone number. | |
| AllowAttachments | Boolean | Indicates whether agents can add attachments to a comment. Defaults to true. | |
| CustomStatusId | Long | The Id of the custom ticket status. | |
| EmailCcIds | String | An array of objects that represent agent or end users email CCs to add or delete from the ticket. | |
| FromMessagingChannel | Boolean | Indicates whether the ticket's via type is a messaging channel. | |
| ResultType | String | The type of the search result. |