Returns attribute values, where each value represents a skill associated with an agent that determines the agent's suitability to solve a ticket.

Table-Specific Information

Select

The following queries are processed server-side while other filters are processed client-side within the provider.

SELECT * FROM AttributeValues WHERE AttributeId = 'd5e889c8-6364-11ee-8493-6361d728a3c9'
SELECT * FROM AttributeValues WHERE AttributeId = 'd5e889c8-6364-11ee-8493-6361d728a3c9' AND Id = '5943809a-6f5d-4f6e-8669-e8a65bd3583b'

Insert

The AttributeId and Name columns are required to insert. This operation is allowed for logged-in users with the "admins" role.

INSERT INTO AttributeValues (AttributeId, Name) VALUES ('d5e889c8-6364-11ee-8493-6361d728a3c9', 'TestValue')

Update

You must specify the AttributeId and Id of the attribute value to update. This operation is allowed for logged-in users with the "admins" role.

UPDATE AttributeValues SET Name = 'CData' WHERE AttributeId = 'd5e889c8-6364-11ee-8493-6361d728a3c9' AND Id = '5943809a-6f5d-4f6e-8669-e8a65bd3583b'

Delete

You must specify the AttributeId and Id of the attribute value to delete it. This operation is allowed for logged-in users with the "agents" role.

DELETE FROM AttributeValues WHERE AttributeId = 'db70666a-6364-11ee-bfc8-7f3b952deb2c' AND Id = '5943809a-6f5d-4f6e-8669-e8a65bd3583b'

Columns

Name	Type	ReadOnly	References	Description
Id [KEY]	String	True		The unique Id of the attribute value, automatically assigned when the record is created.
AttributeId	String	False	Attributes.Id	The Id of the attribute associated with this attribute value.
Name	String	False		The name of the attribute value.
url	String	True		The URL of the attribute value.
CreatedAt	Datetime	True		The date and time when this record was created.
UpdatedAt	Datetime	True		The date and time when this record was last updated.