Create, Update, Delete and Query the Attribute Values in Zendesk. An attribute value in this API refers to a skill. Skills are associated with an agent and determine the agent's suitability to solve a ticket.

Table Specific Information

Select

The following queries are processed server side while other filters are processed client side within the connector.

SELECT * FROM AttributeValues WHERE AttributeId = 'd5e889c8-6364-11ee-8493-6361d728a3c9'
SELECT * FROM AttributeValues WHERE AttributeId = 'd5e889c8-6364-11ee-8493-6361d728a3c9' AND Id = '5943809a-6f5d-4f6e-8669-e8a65bd3583b'

You can turn off the client-side execution of the query by setting SupportEnhancedSQL to false in which case any other search criteria will be ignored and an unfiltered response will be returned.

Insert

The AttributeId and Name fields are required to insert. Allowed for admins.

INSERT INTO AttributeValues (AttributeId, Name) VALUES ('d5e889c8-6364-11ee-8493-6361d728a3c9', 'TestValue')

Update

You must specify the AttributeId and Id of the AttributeValue to update. Allowed for admins.

UPDATE AttributeValues SET Name = 'CData' WHERE AttributeId = 'd5e889c8-6364-11ee-8493-6361d728a3c9' AND Id = '5943809a-6f5d-4f6e-8669-e8a65bd3583b'

Delete

You must specify the AttributeId and Id of the AttributeValue to delete it. Allowed for agents.

DELETE FROM AttributeValues WHERE AttributeId = 'db70666a-6364-11ee-bfc8-7f3b952deb2c' AND Id = '5943809a-6f5d-4f6e-8669-e8a65bd3583b'

Columns

Name	Type	ReadOnly	References	Description
Id [KEY]	String	True		Automatically assigned when an attribute value is created.
AttributeId	String	False	Attributes.Id	The Attribute Id.
Name	String	False		The name of the attribute value.
url	String	True		URL of the attribute.
CreatedAt	Datetime	True		When this record was created.
UpdatedAt	Datetime	True		When this record was last updated.