Connecting to Intercom

To authenticate to Intercom, you can use either Token authentication or the OAuth standard. Use Token authentication to connect to your own data. Use OAuth to allow other users to connect to their data.

Using Token Authentication

To authenticate to Intercom via token authentication, you'll need to obtain your Intercom Access token. You can find your Access token for new apps in your workspace by navigating to 'Configure' > 'Authentication' > 'Your workspace' from your Developer Hub. Once you have your Intercom Access token, set it as the API Key in the ProfileSettings connection property.

Example connection string

Profile=C:\profiles\Intercom.apip;ProfileSettings='APIKey=my_api_key';

Using OAuth Authentication

To authenticate to Intercom via OAuth, you will first need to enable OAuth by checking the box in the Intercom Developer Hub, within the Authentication page. Provide a RedirectURL (such as 'http://localhost:3333' if connecting locally), and specify the permissions you wish to enable in your application. Your app will be assigned a client ID and client Secret. After setting the following in ProfileSettings connection property, you are ready to connect:

AuthScheme: Set this to OAuth.
OAuthClientId: Set this to the Client Id that can be found on the Basic Information page for your app in the Developer Hub.
OAuthClientSecret: Set this to the Client Secret that can be found on the Basic Information page for your app in the Developer Hub.
CallbackURL: Set this to the Redirect URI you specified in your Authentication page in the Developer Hub.
InitiateOAuth: Set this to GETANDREFRESH. You can use InitiateOAuth to manage the process to obtain the OAuthAccessToken.

Example connection string

Profile=C:\profiles\Intercom.apip;Authscheme=OAuth;InitiateOAuth=GETANDREFRESH;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;CallbackUrl=your_callback_url;

Connection Properties

The connection string properties are the various options that can be used to establish a connection. This section provides a complete list of the options you can configure in the connection string for this provider.

Property	Description
APIKey	Your Intercom Access Token.
AuthScheme	The scheme used for authentication. Accepted entries are None or OAuth. Allowed values are: BASIC, NONE, NTLM, OAUTH, APIKEY, OAUTH_CLIENT
CallbackURL	Identifies the URL users return to after authenticating to API via OAuth (Custom OAuth applications only).
InitiateOAuth	Specifies the process for obtaining or refreshing the OAuth access token, which maintains user access while an authenticated, authorized user is working. Allowed values are: OFF, REFRESH, GETANDREFRESH
OAuthAccessToken	Specifies the OAuth access token used to authenticate requests to the data source. This token is issued by the authorization server after a successful OAuth exchange.
OAuthClientId	Specifies the client ID (also known as the consumer key) assigned to your custom OAuth application. This ID is required to identify the application to the OAuth authorization server during authentication.
OAuthClientSecret	Specifies the client secret assigned to your custom OAuth application. This confidential value is used to authenticate the application to the OAuth authorization server. (Custom OAuth applications only.).
OAuthExpiresIn	Specifies the duration in seconds, of an OAuth Access Token's lifetime. The token can be reissued to keep access alive as long as the user keeps working.
OAuthRefreshToken	Specifies the OAuth refresh token used to request a new access token after the original has expired.
OAuthSettingsLocation	Specifies the location of the settings file where OAuth values are saved.
OAuthTokenTimestamp	Displays a Unix epoch timestamp in milliseconds that shows how long ago the current access token was created.
OAuthVerifier	Specifies a verifier code returned from the OAuthAuthorizationURL . Used when authenticating to OAuth on a headless server, where a browser can't be launched. Requires both OAuthSettingsLocation and OAuthVerifier to be set.
Scope	Scope(s) to use when authenticating, that control access to specific information.