CaseManagement
Returns the list of cases in your organization.
Columns
| Name | Type | ReadOnly | References | Description |
| CaseId [KEY] | String | True |
Case UUID identifier | |
| Key | String | True |
Case identifier key | |
| Title | String | False |
Case title | |
| Status | String | True |
Case status The allowed values are OPEN, IN_PROGRESS, CLOSED. | |
| Priority | String | False |
Case priority level The allowed values are NOT_DEFINED, P1, P2, P3, P4, P5. | |
| ArchivedAt | Datetime | True |
Timestamp when the case was archived | |
| ClosedAt | Datetime | True |
Timestamp when the case was closed | |
| CreatedAt | Datetime | True |
Timestamp when the case was created | |
| ModifiedAt | Datetime | True |
Timestamp when the case was last modified | |
| Description | String | True |
Case description | |
| CustomAttributes | String | False |
Custom attributes for the case | |
| JiraIssue | String | True |
Jira issue attached to the case | |
| ServiceNowTicket | String | True |
ServiceNow ticket attached to the case | |
| CaseType | String | False |
Case resource type (always 'case') The allowed values are case. | |
| CaseTypeId | String | False |
Case type UUID | |
| Relationships | String | False |
Resources related to the case |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description |
| FilterQuery | String |
Search query string |