API Data Provider - Online Help

Tickets

Retrieve a list of tickets

Columns

Name Type References
Id [KEY] Integer
Subject String
Status String
Spam Boolean
Priority String
MessagesCount Integer
Excerpt String
AssigneeTeam String
AssigneeUser String
AssigneeUserEmail String
AssigneeUserFirstname String
AssigneeUserId Integer
AssigneeUserLastname String
AssigneeUserMetaNameSetVia String
AssigneeUserName String
Channel String
ClosedDatetime Datetime
CreatedDatetime Datetime
CustomerEmail String
CustomerFirstname String
CustomerId Integer

Customers.Id

CustomerLastname String
CustomerMetaNameSetVia String
CustomerName String
ExternalId String
FromAgent Boolean
Integrations String
IsUnread Boolean
Language String
LastMessageDatetime Datetime
LastReceivedMessageDatetime Datetime
Meta String
OpenedDatetime String
RequesterEmail String
RequesterFirstname String
RequesterId Integer
RequesterLastname String
RequesterMetaNameSetVia String
RequesterName String
SnoozeDatetime String
Tags String
UpdatedDatetime Datetime
Uri String
Via String

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