Queues
Query queues in the Talkdesk account.
Select
The add-in uses the Talkdesk API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client-side within the add-in.
- Id supports the following operators: =.
- Name supports the following operators: =, CONTAINS.
For example, the following query is processed server-side:
SELECT * FROM Queues WHERE Id = 'value'
The add-in pushes the ORDER BY clause to the Talkdesk API for the following columns. Sorting on any other column is performed client-side within the add-in.
- UpdatedAt supports the following sort directions: ASC, DESC.
For example, the following query is sorted server-side:
SELECT * FROM Queues ORDER BY UpdatedAt ASC
Columns
| Name | Type | References | Description |
| Id [KEY] | String | The unique identifier of the queue. | |
| Name | String | The name of the queue. Supports partial matching. | |
| Description | String | The description of the queue. | |
| CreatedAt | Datetime | The date and time when the queue was created. | |
| UpdatedAt | Datetime | The date and time when the queue was last updated. | |
| MaximumWaitingTime | Int | Maximum waiting time in seconds for voice transfers. | |
| OfferTime | Int | Offer time in seconds for voice transfers. | |
| AgentWaitingMusicType | String | Agent waiting music configuration type | |
| AgentWaitingMusicValue | String | Agent waiting music configuration value. | |
| TransferPreferences | String | Transfer preferences configuration. |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description | |
| PromptIds | String | Filter by Prompt ID(s). Accepts comma-separated values. |