HoldTimeDataReport
Query the Hold Time Data Report via the Explore API. Provides hold time data per agent and ring group. Up to a month of data per request.
Select
The HoldTimeDataReport is a report view. The component processes the following pseudo-columns server-side; any other WHERE clause conditions are evaluated client-side.
- TimespanFrom supports the following operator: >=
- TimespanTo supports the following operator: <
- Timezone supports the following operator: =
If TimespanFrom and TimespanTo are omitted, the component defaults the time range to the last 31 days.
For example, the following query is processed server-side:
SELECT * FROM HoldTimeDataReport WHERE TimespanFrom >= '2025-01-01' AND TimespanTo < '2025-02-01'
Columns
| Name | Type | References | Description |
| AgentId [KEY] | String |
Users.Id | The unique identifier of the agent. |
| StartedAt [KEY] | Datetime | The start time of the hold event. | |
| TeamId | String |
Teams.Id | The unique identifier of the team. |
| HoldTimeSecondsTotal | Double | The total hold time in seconds. |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description | |
| TimespanFrom | Datetime | The start date for the report timespan. | |
| TimespanTo | Datetime | The end date for the report timespan. | |
| Timezone | String | The IANA timezone for the report timespan. |