Queues
Query queues in the Talkdesk account.
Select
The connector uses the Talkdesk API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client-side within the connector.
- Id supports the following operators: =.
- Name supports the following operators: =, CONTAINS.
For example, the following query is processed server-side:
SELECT * FROM Queues WHERE Id = 'value'
The connector pushes the ORDER BY clause to the Talkdesk API for the following columns. Sorting on any other column is performed client-side within the connector.
- UpdatedAt supports the following sort directions: ASC, DESC.
For example, the following query is sorted server-side:
SELECT * FROM Queues ORDER BY UpdatedAt ASC
Columns
| Name | Type | References | Description |
| Id [KEY] | String | The unique identifier of the queue. | |
| Name | String | The name of the queue. Supports partial matching. | |
| Description | String | The description of the queue. | |
| CreatedAt | Datetime | The date and time when the queue was created. | |
| UpdatedAt | Datetime | The date and time when the queue was last updated. | |
| MaximumWaitingTime | Int | Maximum waiting time in seconds for voice transfers. | |
| OfferTime | Int | Offer time in seconds for voice transfers. | |
| AgentWaitingMusicType | String | Agent waiting music configuration type | |
| AgentWaitingMusicValue | String | Agent waiting music configuration value. | |
| TransferPreferences | String | Transfer preferences configuration. |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description | |
| PromptIds | String | Filter by Prompt ID(s). Accepts comma-separated values. |