OutboundDialerCallsReport
Query the Outbound Dialer Calls Report via the Explore API. Provides metrics related to calls dialed via Outbound Dialer campaigns. Up to a month of data per request.
Select
The OutboundDialerCallsReport is a report view. The connector processes the following pseudo-columns server-side; any other WHERE clause conditions are evaluated client-side.
- TimespanFrom supports the following operator: >=
- TimespanTo supports the following operator: <
- Timezone supports the following operator: =
If TimespanFrom and TimespanTo are omitted, the connector defaults the time range to the last 31 days.
For example, the following query is processed server-side:
SELECT * FROM OutboundDialerCallsReport WHERE TimespanFrom >= '2025-01-01' AND TimespanTo < '2025-02-01'
Columns
| Name | Type | References | Description |
| InteractionId [KEY] | String |
CallsReport.InteractionId | The unique identifier of the interaction. |
| OutboundDialerCampaignsName | String | The name of the outbound dialer campaign. | |
| OutboundDialerRecordListName | String | The name of the record list used in the campaign. | |
| TalkdeskPhoneNumber | String | The Talkdesk phone number used for the call. | |
| CustomerPhoneNumber | String | The customer phone number dialed. | |
| OutboundDialerRecordExtraData | String | Extra data associated with the outbound dialer record. | |
| OutboundDialerCallAttemptNumber | Int | The attempt number for the call in the campaign. | |
| ProactiveOutboundPhoneType | String | The phone type for the proactive outbound call. | |
| CallStartedTime | Datetime | The start time of the call. | |
| RingingAtCustomer | String | The time the call started ringing at the customer. | |
| InQueue | String | The time the call was in queue. | |
| RingingAtAgent | String | The time the call started ringing at the agent. | |
| CallFinishedTime | Datetime | The finish time of the call. | |
| OutboundDialerSystemDisposition | String | The system disposition of the outbound call. Example values: Connected. | |
| Disposition | String | The disposition code assigned to the call. | |
| Description | String | The description or notes associated with the call. | |
| OutboundDialerCallbackMode | String | The callback mode for the outbound dialer call. | |
| OutboundDialerSipHangupCode | String | The SIP hangup code for the outbound dialer call. | |
| OutboundDialerCampaignAgentId | String |
Users.Id | The unique identifier of the agent assigned to the campaign call. |
| OutboundDialerCampaignAgentName | String | The name of the agent assigned to the campaign call. | |
| OutboundDialerCampaignAgentEmail | String | The email of the agent assigned to the campaign call. | |
| OutboundDialerCampaignTransferredAgentId | String |
Users.Id | The unique identifier of the agent the call was transferred to. |
| OutboundDialerCampaignTransferredAgentName | String | The name of the agent the call was transferred to. | |
| OutboundDialerCampaignTransferredAgentEmail | String | The email of the agent the call was transferred to. | |
| OutboundDialerCampaignId | String |
Campaigns.Id | The unique identifier of the outbound dialer campaign. |
| OutboundDialerRecordListId | String |
RecordLists.Id | The unique identifier of the record list. |
| OutboundDialerRecordId | String | The unique identifier of the outbound dialer record. | |
| TeamName | String | The team name associated with the call. | |
| TotalDuration | Int | The total duration of the call, in seconds. |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description | |
| TimespanFrom | Datetime | The start date for the report timespan. | |
| TimespanTo | Datetime | The end date for the report timespan. | |
| Timezone | String | The IANA timezone for the report timespan. |