FeedbackReport
Query the Feedback Report via the Explore API. Provides CSAT survey responses and interaction metadata. Up to a month of data per request.
Select
The FeedbackReport is a report view. The connector processes the following pseudo-columns server-side; any other WHERE clause conditions are evaluated client-side.
- TimespanFrom supports the following operator: >=
- TimespanTo supports the following operator: <
- Timezone supports the following operator: =
If TimespanFrom and TimespanTo are omitted, the connector defaults the time range to the last 31 days.
For example, the following query is processed server-side:
SELECT * FROM FeedbackReport WHERE TimespanFrom >= '2025-01-01' AND TimespanTo < '2025-02-01'
Columns
| Name | Type | References | Description |
| InteractionId [KEY] | String |
CallsReport.InteractionId | The unique identifier of the interaction. |
| Date | Datetime | The date and time of the feedback event. | |
| CsatQuestion | String | The CSAT question presented to the customer. | |
| CsatScore | String | The CSAT score given by the customer. | |
| OpenTextQuestion | String | The open text question presented to the customer. | |
| OpenTextResponse | String | The open text response given by the customer. | |
| RespondentPhoneNumber | String | The phone number of the respondent. | |
| AgentName | String | The name of the agent associated with the feedback. | |
| TalkdeskPhoneNumber | String | The Talkdesk phone number used in the interaction. | |
| Channel | String | The channel used for the feedback survey. |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description | |
| TimespanFrom | Datetime | The start date for the report timespan. | |
| TimespanTo | Datetime | The end date for the report timespan. | |
| Timezone | String | The IANA timezone for the report timespan. |