Attributes
Query routing attributes.
Select
The connector uses the Talkdesk API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client-side within the connector.
| Column | Supported Operators |
| Id | = |
| Name | CONTAINS, LIKE |
| Active | = |
| CategoryId | =, IN |
| Proficiency | = |
For example, the following query is processed server-side:
SELECT * FROM Attributes WHERE Id = 'value'
The connector pushes the ORDER BY clause to the Talkdesk API for the following columns. Sorting on any other column is performed client-side within the connector.
- Name supports the following sort directions: ASC, DESC.
For example, the following query is sorted server-side:
SELECT * FROM Attributes ORDER BY Name ASC
Columns
| Name | Type | References | Description |
| Id [KEY] | String | The unique identifier of the attribute. | |
| Name | String | The name of the attribute. | |
| Active | Boolean | Whether the attribute is currently active. | |
| CategoryId | String | The unique identifier of the attribute category. | |
| CategoryName | String | The name of the attribute category. | |
| Proficiency | String | The proficiency scale type. Allowed values: none, five_stars_scale. | |
| DefaultProficiency | Integer | The default proficiency value (0-100). | |
| UsersCount | Integer | The number of users associated with this attribute. | |
| FlowsCount | Integer | The number of Studio flows using this attribute. |