Creating a Custom OAuth Application

Talkdesk requires you to create and use your own OAuth application credentials. Perform the following steps to create an OAuth app and obtain the required credentials:

To create a custom OAuth application for Client Credentials and obtain the OAuthClientId and OAuthClientSecret:

1. Log in to your Talkdesk Account.
2. On the navigation menu, select OAuth Clients.
3. Click Create OAuth Client and give the client a descriptive name (for example, CData Talkdesk Connector).
4. Set Grant Type to Client Credentials.
5. Click Add scopes.
6. In the Select scopes to add pop-up window, select the scopes for the data you want to access and then click Add Scopes. See OAuth Scopes and Endpoints for the scope required by each view and stored procedure.
7. Click Create and copy the Client Id and Client Secret.

To connect using Client Credentials:

• Set OAuthClientId and OAuthClientSecret to the values generated when you registered your application.

Notes

• This flow does not use an authorization URL and does not require a CallbackURL / Redirect URI.
• If the OAuth application does not include the requested scopes, the token request can fail. Ensure that the scopes selected for the application match the scopes required for your use case.