Views
Views are similar to tables in the way that data is represented; however, views are read-only.
Queries can be executed against a view as if it were a normal table.
CData JDBC Driver for Talkdesk Views
| Name | Description |
| Account | Query information about the authenticated Talkdesk account. |
| AttributeCategories | Query routing attribute categories. |
| Attributes | Query routing attributes. |
| AttributeUsers | Relationship table linking Attributes to Users. Use this view to query the users assigned to each routing attribute. |
| AuditLogsReport | Query the Audit Logs Report via the Explore API. Provides information about how Talkdesk systems are being used, by whom, and when. Up to a month of data per request. |
| BillingAccounts | Query Talkdesk accounts under the organization for billing insights. |
| BucketConfigurations | Query account bucket configurations for usage tracking. |
| Callbacks | Query scheduled callbacks in the Talkdesk account. |
| CallQueuesReport | Junction table linking Calls to Queues. Derived from the Tags field in CallsReport, split on '+' delimiter. Rows with null Tags are excluded. |
| CallsReport | Query the Calls Report (All Data Status) via the Explore API. Up to a month of data per request. |
| CampaignDoNotCallLists | Relationship table linking Campaigns to Do Not Call Lists. Use this view to query the do-not-call lists assigned to each campaign. |
| CampaignRecordLists | Relationship table linking Campaigns to Record Lists. Use this view to query the record lists assigned to each campaign. |
| Campaigns | Query outbound campaigns in the Talkdesk account. |
| CampaignUsers | Relationship table linking Campaigns to Users. Use this view to query the users assigned to each campaign. |
| CaseFields | Query case field definitions and their dictionary values. |
| Cases | Query cases in the Talkdesk account. |
| ContactHandlingQueuesReport | Junction table linking Contacts to Queues. Derived from the Handling Ring Groups field in ContactsReport, split on '+' delimiter. Rows with null Handling Ring Groups are excluded. |
| ContactIntegrations | Query the list of external integrations linked to a specific contact. |
| ContactQueuesReport | Junction table linking Contacts to Queues. Derived from the Ring Groups field in ContactsReport, split on '+' delimiter. Rows with null Ring Groups are excluded. |
| Contacts | Query contacts in the Talkdesk account. |
| ContactsReport | Query the Contacts Report via the Explore API. Provides detailed information on each contact within an interaction. Up to a month of data per request. |
| DoNotCallEntries | Query phone number entries in a Do Not Call List. Requires DoNotCallListId filter. |
| DoNotCallLists | Query do-not-call lists in the Talkdesk account. |
| FeedbackReport | Query the Feedback Report via the Explore API. Provides CSAT survey responses and interaction metadata. Up to a month of data per request. |
| GuardianCallsQuality | Query call quality metrics from the previous 30 days via the Guardian API. |
| GuardianCases | Query anomaly detection cases via the Guardian API. |
| GuardianSessionLogs | Query session login and logout logs via the Guardian API. |
| GuardianUserRoles | Query role change history for a specific guardian user. UserId is required. |
| GuardianUsers | Query users in the Talkdesk account via the Guardian API. |
| HoldTimeDataReport | Query the Hold Time Data Report via the Explore API. Provides hold time data per agent and ring group. Up to a month of data per request. |
| Invoices | Query invoice lines for billing insights. |
| MessagingContactHandlingQueuesReport | Junction table linking Messaging Contacts to Handling Queues. Derived from the Handling Queues field in MessagingContactsReport, split on '+' delimiter. Rows with null Handling Queues are excluded. |
| MessagingContactQueuesReport | Junction table linking Messaging Contacts to Queues. Derived from the Queues field in MessagingContactsReport, split on '+' delimiter. Rows with null Queues are excluded. |
| MessagingContactsReport | Query the Messaging Contacts Report via the Explore API. Provides detailed information about digital interactions at the conversation level. Up to a month of data per request. |
| MessagingTrafficReport | Query the Messaging Traffic Report via the Explore API. Provides information for each message including sender, direction, and interaction details. Up to a month of data per request. |
| MonthlyUsage | Query monthly usage data aggregated by product for billing insights. |
| OutboundDialerCallsReport | Query the Outbound Dialer Calls Report via the Explore API. Provides metrics related to calls dialed via Outbound Dialer campaigns. Up to a month of data per request. |
| Products | Query available Talkdesk products for billing insights. |
| PromptFlows | Query Studio flows that use a specific prompt. PromptId is required. |
| Prompts | Query audio prompts used in Studio flows. |
| PromptsUsage | Query usage counts for prompts. |
| QMEvaluationAnalysisQueuesReport | Junction table linking QMEvaluationAnalysisReport to Queues. Records are derived by expanding the Ring Group Names field (plus-delimited) from QMEvaluationAnalysisReport. |
| QMEvaluationAnalysisReport | Query the Quality Management Evaluation Analysis Report via the Explore API. Provides data collected during evaluations. Up to a month of data per request. |
| Queues | Query queues in the Talkdesk account. |
| RecordListRecords | Query records (contacts) within a Record List. Requires RecordListId filter. |
| RecordLists | Query record lists in the Talkdesk account. |
| ResourceTypes | Query SCIM resource types supported by the service provider. |
| RingAttemptQueuesReport | Junction table linking RingAttemptsReport to Queues. Records are derived by expanding the Queues field (pipe-delimited) from RingAttemptsReport. |
| RingAttemptsReport | Query the Ring Attempts Report via the Explore API. Provides detailed information regarding ring attempts. Up to a month of data per request. |
| ScimUsers | Query SCIM user identities in the authenticated account. |
| StudioFlowExecutionReport | Query the Studio Flow Execution Report via the Explore API. Provides step-level detail for each interaction in a studio flow. Up to a month of data per request. |
| Subscriptions | Query contract subscriptions for billing insights. |
| Teams | Query teams from the Industries Scheduler API. |
| UserQueues | Users Assigned to a Queue. Links users to queues (formerly Ring Groups). |
| Users | Query user accounts in the Talkdesk instance. |
| UserStatusQueuesReport | Junction table linking User Status entries to Queues. Derived from the Ring Groups field in UserStatusReport, split on '+' delimiter. Rows with null Ring Groups are excluded. |
| UserStatusReport | Query the User Status Report via the Explore API. Provides a raw log of agent status changes. Up to a month of data per request. |
| Wallets | Query account wallets and their credit balances. |
| WFMScheduleAdherenceReport | Query the WFM Schedule Adherence Report via the Explore API. Provides data on whether agents are in adherence with their schedules. Up to a month of data per request. |
| WFMTimeseriesReport | Query the WFM Timeseries Report via the Explore API. Provides timeseries data for generating forecasts and schedules within WFM production. Up to a month of data per request. |