ContactHandlingQueuesReport
Junction table linking Contacts to Queues. Derived from the Handling Ring Groups field in ContactsReport, split on '+' delimiter. Rows with null Handling Ring Groups are excluded.
Select
The ContactHandlingQueuesReport is a report view. The provider processes the following pseudo-columns server-side; any other WHERE clause conditions are evaluated client-side.
- TimespanFrom supports the following operator: >=
- TimespanTo supports the following operator: <
- Timezone supports the following operator: =
If TimespanFrom and TimespanTo are omitted, the provider defaults the time range to the last 31 days.
For example, the following query is processed server-side:
SELECT * FROM ContactHandlingQueuesReport WHERE TimespanFrom >= '2025-01-01' AND TimespanTo < '2025-02-01'
Columns
| Name | Type | References | Description |
| ContactId [KEY] | String |
ContactsReport.ContactId | The unique identifier of the contact. Foreign key to ContactsReport. |
| QueueId [KEY] | String |
Queues.Id | The queue identifier. Foreign key to Queues. Derived by splitting Handling Ring Groups on '+' delimiter. |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description | |
| TimespanFrom | Datetime | The start date for the report timespan. | |
| TimespanTo | Datetime | The end date for the report timespan. | |
| Timezone | String | The IANA timezone for the report timespan. |