CustomerJourneyStages
Details the sequential stages of each customer journey, including definitions, expected outcomes, and timeframes. This is critical for monitoring progression and tailoring stage-specific content or actions.
Columns
| Name | Type | ReadOnly | Description |
| ID [KEY] | String | True |
System-generated unique identifier for the customer journey stage record. This is used as a primary key for internal reference. |
| Customer Journey Stage Type | String | True |
Specifies the object type classification for the customer journey stage. Determines the schema and behavior applied to this record. |
| Global ID | String | True |
System-assigned global identifier that ensures cross-environment uniqueness for this stage across different Vault instances. |
| Link | String | False |
URL link pointing to the Vault UI location of the customer journey stage record. This is useful for cross-referencing or external integrations. |
| Name | String | False |
Human-readable label or title assigned to the customer journey stage. Often used for display in UI reports and dropdowns. |
| Status | String | False |
Current lifecycle status of the customer journey stage, such as Active, Inactive, or Archived. Controls visibility and access behavior. |
| Created By | String | True |
Username or system account that initially created the customer journey stage. This is useful for auditing and ownership tracking. |
| Created Date | Datetime | True |
Timestamp indicating when the customer journey stage was first created in the Vault system. |
| Last Modified By | String | True |
Username or system account that last updated the customer journey stage record. Helps track change accountability. |
| Last Modified Date | Datetime | True |
Timestamp showing when the customer journey stage was last modified. |
| External ID | String | False |
Custom external identifier used to reference this customer journey stage in external systems such as Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) platforms. |
| Stage | String | False |
Descriptive label for the stage within the customer journey, such as Awareness, Consideration, or Decision. This is used to group similar activities. |
| Summary | String | False |
Brief summary providing an overview of the customer journey stage's purpose, content, or expected actions. |
| Veeva External ID | String | False |
Unique external identifier automatically generated by Veeva. This is useful for integrations and referencing across connected modules. |
| Legacy CRM Id | String | False |
Identifier inherited from legacy CRM systems, if applicable. This is used for backward compatibility and data migration tracking. |
| Customer Journey | String | False |
Reference to the parent customer journey this stage belongs to. Establishes a one-to-many relationship between journey and stages. |
| Product Journey Stage | String | False |
Links the customer journey stage to a corresponding stage in the product journey, enabling cross-functional alignment between sales and marketing processes. |