CustomerJourneyExecutions
Captures the execution history of customer journeys, including timestamps, responsible users, completed stages, and key engagement metrics. This enables performance tracking and auditing of journey outcomes.
Columns
| Name | Type | ReadOnly | Description |
| ID [KEY] | String | True |
Unique identifier for the customer journey execution record within the Veeva Vault environment. |
| Customer Journey Execution Type | String | True |
Specifies the type or classification of the customer journey execution, derived from the object type definition in Veeva Vault. |
| Global ID | String | True |
A globally unique identifier assigned by the system for consistent reference across different Vaults and integrations. |
| Link | String | False |
System-generated URL or reference link pointing to the specific customer journey execution record in Vault. |
| Name | String | True |
The user-defined or system-assigned name of the customer journey execution, used for display and search purposes. |
| Status | String | False |
Indicates the current lifecycle state of the execution record, such as Active, Completed, Skipped, or Cancelled. |
| Created By | String | True |
The username or ID of the individual or system process that created the customer journey execution record. |
| Created Date | Datetime | True |
The timestamp indicating when the record was initially created in Vault, stored in Coordinated Universal Time (UTC). |
| Last Modified By | String | True |
The username or ID of the last user or process that modified the record. |
| Last Modified Date | Datetime | True |
The timestamp of the most recent modification to the record, in UTC format. |
| Channel | String | False |
Represents the communication or interaction channel used in the customer journey, such as Email, SMS, In-Person, or Phone. |
| Date | Date | False |
The calendar date on which the customer journey execution was scheduled or occurred. |
| External ID | String | False |
An external reference identifier used to link this record with systems outside of Vault, such as Customer Relationship Management (CRM) platforms. |
| Skip Reason | String | False |
The reason why the execution was skipped, providing insight into workflow exceptions or process deviations. |
| Legacy CRM Id | String | False |
An identifier imported from a legacy CRM system to support historical tracking and backward compatibility. |
| Call | String | False |
Reference to the related call record that is part of the customer interaction within the journey. |
| Customer Journey | String | False |
Link to the overarching customer journey plan or template from which this execution is derived. |
| Event | String | False |
Specifies a triggering or associated event in the context of the customer journey, such as a scheduled interaction or campaign. |
| Key Message | String | False |
Reference to the core marketing or medical message intended to be delivered during this execution step. |
| Sent Email | String | False |
Reference to the email object sent as part of the execution, if applicable. |
| Sent Message | String | False |
Reference to a non-email message (such as SMS or in-app notification) that was sent during the execution. |
| Owner | String | False |
User ID of the person responsible for managing or overseeing this specific execution of the customer journey. |
| Customer Journey Stage | String | False |
Identifies the current stage of the customer journey at the time of execution, such as Awareness, Engagement, or Conversion. |
| Customer Journey Stage Activity | String | False |
Refers to the specific activity or action within the identified stage, providing more granular tracking. |
| Customer Journey Account | String | False |
Reference to the customer account associated with this journey execution. |
| Previous Customer Journey Stage | String | False |
The stage in the customer journey that immediately preceded the current one, used for auditing progression and transitions. |