ChatMessages
Stores individual chat message records exchanged within the platform, including timestamps, sender and recipient information, and message content metadata, enabling analysis of communication patterns and support for collaboration audits.
Columns
| Name | Type | ReadOnly | Description |
| ID [KEY] | String | True |
Unique identifier assigned to each chat message record in the Vault system. |
| Chat Message Type | String | True |
Specifies the type of chat message, reflecting the underlying object type configured in Veeva Vault (object_type__v). |
| Global ID | String | True |
System-generated global identifier that uniquely identifies this message record across multiple Vaults (global_id__sys). |
| Link | String | False |
Direct system-generated URL linking to the chat message record in the Vault UI (link__sys). |
| Chat Message Name | String | True |
User-defined or system-assigned name of the chat message, commonly used for search and identification (name__v). |
| Status | String | False |
Current status of the chat message record, such as Active, Archived, or Deleted (status__v). |
| Created By | String | True |
Username or identifier of the user who created the chat message record (created_by__v). |
| Created Date | Datetime | True |
Timestamp capturing when the chat message record was initially created in the system (created_date__v). |
| Last Modified By | String | True |
Username or identifier of the user who last updated the chat message record (modified_by__v). |
| Last Modified Date | Datetime | True |
Timestamp recording the most recent modification to the chat message record (modified_date__v). |
| Channel ID | String | False |
External identifier of the communication channel (for example, Teams, Zoom) associated with the chat message (channel_ext_id__v). |
| Message ID | String | False |
External system identifier corresponding to the specific message in the originating communication platform (external_id__v). |
| First Name | String | False |
First name of the individual associated with the message, typically the sender or participant (first_name__v). |
| HCP Engage Connect ID | String | False |
External Engage Connect identifier assigned to the healthcare provider (HCP) involved in the message (hcp_ext_id__v). |
| Last Name | String | False |
Last name of the individual associated with the message, typically the sender or participant (last_name__v). |
| Message Metadata | String | False |
JSON or delimited string containing additional metadata such as flags, tags, or delivery status related to the chat message (message_metadata__v). |
| Message | String | False |
The full text content of the chat message exchanged between users or with healthcare professionals (message__v). |
| Sender Type | String | False |
Indicates whether the sender is a user, HCP, bot, or system entity (sender_type__v). |
| Sent Datetime | Datetime | False |
Date and time the message was sent from the originating platform (sent_datetime__v). |
| User Engage Connect ID | String | False |
External Engage Connect identifier assigned to the Vault user who participated in the message (user_ext_id__v). |
| Account | String | False |
Reference to the customer or organization account associated with the chat interaction (account__v). |
| User | String | False |
Vault username or user reference associated with the message record (user__v). |
| Owner | String | False |
Identifier of the user or system that owns or is responsible for this record in Vault (ownerid__v). |
| Legacy CRM Id | String | False |
Identifier of the message record as stored in a legacy Customer Relationship Management (CRM) system prior to Vault migration (legacy_crm_id__v). |
| Forwarded Comment | String | False |
Text or annotation added by a user when forwarding this message to others for review or context (forwarded_comment__v). |
| Original Author Engage Connect Id | String | False |
External Engage Connect identifier of the original author when the message is forwarded or copied (original_author_ext_id__v). |
| Original Author | String | False |
Name of the original message author before any forwarding or delegation occurred (original_author_name__v). |
| Original Message External Id | String | False |
External system identifier of the original message in cases where this message is a forwarded or referenced message (original_message_external_id__v). |
| User Country | String | False |
ISO country code representing the Vault user's geographic location or operating region (country_code__v). |