Incident
This is a table representing the Incident entities in Dynamics CRM.
Columns
| Name | Type | ReadOnly | Description |
| Id [KEY] | String | False |
Unique identifier of the case. |
| AccountId_Id | String | True |
Unique identifier of the account with which the case is associated. |
| AccountId_LogicalName | String | True | |
| AccountId_Name | String | True | |
| ActualServiceUnits | Integer | False |
Actual number of service units provided for the case. |
| BilledServiceUnits | Integer | False |
Number of service units billed for the case. |
| CaseOriginCode | String | False |
Information that specifies the source of the case information, such as Web, telephone, or email. |
| CaseTypeCode | String | False |
Information that specifies the type of case. |
| ContactId_Id | String | True |
Unique identifier of the contact associated with the case. |
| ContactId_LogicalName | String | True | |
| ContactId_Name | String | True | |
| ContractDetailId_Id | String | False |
Unique identifier of the specific contract line item that is referenced in the case. |
| ContractDetailId_LogicalName | String | False | |
| ContractDetailId_Name | String | False | |
| ContractId_Id | String | False |
Unique identifier of the contract referenced in the case. |
| ContractId_LogicalName | String | False | |
| ContractId_Name | String | False | |
| ContractServiceLevelCode | String | False |
Response level for the case. The response level corresponds to the level of service specified in the contract. |
| CreatedBy_Id | String | True |
Unique identifier of the user who created the case. |
| CreatedBy_LogicalName | String | True | |
| CreatedBy_Name | String | True | |
| CreatedOn | Datetime | True |
Date and time when the case was created. |
| CreatedOnBehalfBy_Id | String | True |
Unique identifier of the delegate user who created the incident. |
| CreatedOnBehalfBy_LogicalName | String | True | |
| CreatedOnBehalfBy_Name | String | True | |
| CustomerId_Id | String | False |
Unique identifier of the account or contact associated with the case. |
| CustomerId_LogicalName | String | False | |
| CustomerId_Name | String | False | |
| CustomerSatisfactionCode | String | False |
Customer's level of satisfaction with the resolution of the case. |
| Description | String | False |
Description of the case. |
| ExchangeRate | Double | True |
Exchange rate for the currency associated with the incident with respect to the base currency. |
| FollowupBy | Datetime | False |
Date by which the customer support representative needs to follow up the case. |
| ImportSequenceNumber | Integer | False |
Unique identifier of the data import or data migration that created this record. |
| IncidentId | String | False |
Unique identifier of the case. |
| IncidentStageCode | String | False |
Stage of the resolution process for the case. |
| IsDecrementing | Boolean | False |
Information that specifies whether the case is decrementing. |
| KbArticleId_Id | String | False |
Unique identifier of the knowledge base article associated with the case. |
| KbArticleId_LogicalName | String | False | |
| KbArticleId_Name | String | False | |
| ModifiedBy_Id | String | True |
Unique identifier of the user who last modified the case. |
| ModifiedBy_LogicalName | String | True | |
| ModifiedBy_Name | String | True | |
| ModifiedOn | Datetime | True |
Date and time when the case was last modified. |
| ModifiedOnBehalfBy_Id | String | True |
Unique identifier of the delegate user who last modified the incident. |
| ModifiedOnBehalfBy_LogicalName | String | True | |
| ModifiedOnBehalfBy_Name | String | True | |
| OverriddenCreatedOn | Datetime | False |
Date and time that the record was migrated. |
| OwnerId_Id | String | False |
Unique identifier of the user or team who owns the case. |
| OwnerId_LogicalName | String | False | |
| OwnerId_Name | String | False | |
| OwningBusinessUnit_Id | String | True |
Unique identifier of the business unit that owns the case. |
| OwningBusinessUnit_LogicalName | String | True | |
| OwningBusinessUnit_Name | String | True | |
| OwningTeam_Id | String | True |
Unique identifier of the team who owns the case. |
| OwningTeam_LogicalName | String | True | |
| OwningTeam_Name | String | True | |
| OwningUser_Id | String | True |
Unique identifier of the user who owns the case. |
| OwningUser_LogicalName | String | True | |
| OwningUser_Name | String | True | |
| PriorityCode | String | False |
Priority of the case. |
| ProductId_Id | String | False |
Unique identifier of the product associated with the case. |
| ProductId_LogicalName | String | False | |
| ProductId_Name | String | False | |
| ProductSerialNumber | String | False |
Serial number of the product that is referenced in the case. |
| ResponsibleContactId_Id | String | False |
Unique identifier of the contact responsible for resolving the case. |
| ResponsibleContactId_LogicalName | String | False | |
| ResponsibleContactId_Name | String | False | |
| SeverityCode | String | False |
Severity of the case. |
| StateCode | String | True |
Status of the case. |
| StatusCode | String | False |
Reason for the status of the case. |
| SubjectId_Id | String | False |
Unique identifier of the subject associated with the case. |
| SubjectId_LogicalName | String | False | |
| SubjectId_Name | String | False | |
| TicketNumber | String | False |
Auto-generated case number. |
| TimeZoneRuleVersionNumber | Integer | False |
For internal use only. |
| Title | String | False |
Title of the case. |
| TransactionCurrencyId_Id | String | False |
Unique identifier of the currency associated with the incident. |
| TransactionCurrencyId_LogicalName | String | False | |
| TransactionCurrencyId_Name | String | False | |
| UTCConversionTimeZoneCode | Integer | False |
Time zone code that was in use when the record was created. |