MessagingChannel
Represents a messaging channel, such as WhatsApp or SMS, configured for customer conversations.
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
Unique identifier for the record. | |
| IsDeleted | Bool | True |
Indicates whether the record has been moved to the Recycle Bin. | |
| DeveloperName | String | False |
The unique name used by the API and managed packages. | |
| Language | String | False |
Language of the record or user interface. | |
| MasterLabel | String | False |
The custom object label that appears in the user interface. | |
| CreatedDate | Datetime | True |
Date and time when the record was created. | |
| CreatedById | String | True |
User.Id |
ID of the user who created the record. |
| LastModifiedById | String | True |
User.Id |
ID of the user who last modified the record. |
| Description | String | False |
Text description of the record. | |
| ChannelAddressIdentifier | String | True |
Field containing ChannelAddressIdentifier information. | |
| MessageType | String | False |
Type classification for Message. | |
| MessagingPlatformKey | String | False |
Field containing MessagingPlatformKey information. | |
| IsoCountryCode | String | False |
Indicates whether the record has the oCountryCode characteristic. | |
| PlatformType | String | False |
Type classification for Platform. | |
| IsActive | Bool | False |
Indicates whether the record is active. | |
| RoutingType | String | False |
Type classification for Routing. | |
| TargetQueueId | String | False |
Group.Id |
ID of the TargetQueue associated with this record. |
| SessionHandlerId | String | False |
ID of the SessionHandler associated with this record. | |
| FallbackQueueId | String | False |
Group.Id |
ID of the FallbackQueue associated with this record. |
| ConsentType | String | False |
Type classification for Consent. | |
| OptInPrompt | String | False |
Field containing OptInPrompt information. | |
| DoubleOptInPrompt | String | False |
Field containing DoubleOptInPrompt information. | |
| IsRequireDoubleOptIn | Bool | False |
Indicates whether the record has the RequireDoubleOptIn characteristic. | |
| DefaultResponse | String | False |
Default response message sent on this messaging channel. | |
| InitialResponse | String | False |
Field containing InitialResponse information. | |
| EngagedResponse | String | False |
Field containing EngagedResponse information. | |
| ConversationEndResponse | String | False |
Field containing ConversationEndResponse information. | |
| OfflineAgentsResponse | String | False |
Field containing OfflineAgentsResponse information. | |
| OutsideBusinessHoursResponse | String | False |
Field containing OutsideBusinessHoursResponse information. | |
| BusinessHoursId | String | False |
ID of the business hours associated with this record. | |
| IsRestrictedToBusinessHours | Bool | False |
Indicates whether the record has the RestrictedToBusinessHours characteristic. | |
| LinkingPreference | String | False |
Field containing LinkingPreference information. | |
| IsLinkedRecordOpenedAsSubTab | Bool | False |
Indicates whether the record has the LinkedRecordOpenedAsSubTab characteristic. | |
| SystemModstamp | Datetime | True |
Date and time when the record was last modified by a user or by an automated process. | |
| LastModifiedDate | Datetime | True |
Date and time when the record was last modified. |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description |
| SessionHandlerIdType | String |
Specifies the type of the 'SessionHandlerId' polymorphic field to use in the statement. |
| SessionHandlerIdExternalFieldName | String |
Specifies the external field name of the 'SessionHandlerId' polymorphic field to use in an INSERT/UPDATE/UPSERT statement |
| SOQL | String |
Specifies the SOQL query to execute against the Salesforce servers. If this pseudo column is set from the WHERE clause it will take precedence over the original query. |
| ExternalIdColumn | String |
Specifies the external Id column to use if performing an insert. If this value is specified, upsert will be used when the INSERT command is called. |
| FilterScope | String |
Optional scope to limit the records returned from queries. This property can take one of these values: Delegated, Everything, Mine, MineAndMyGroups, My_Territory, My_Team_Territory, or Team. |