Entitlement
Represents a customer's entitlement to a level of customer support, such as under a warranty or service contract.
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
Unique identifier for the record. | |
| IsDeleted | Bool | True |
Indicates whether the record has been moved to the Recycle Bin. | |
| Name | String | False |
Name of the record. | |
| CurrencyIsoCode | String | False |
ISO code for the currency in which the revenue amount is expressed. | |
| CreatedDate | Datetime | True |
Date and time when the record was created. | |
| CreatedById | String | True |
User.Id |
ID of the user who created the record. |
| LastModifiedById | String | True |
User.Id |
ID of the user who last modified the record. |
| LastViewedDate | Datetime | True |
Date and time when the record was last viewed in the user interface. | |
| LastReferencedDate | Datetime | True |
Date and time when the record was last referenced. | |
| AccountId | String | False |
Account.Id |
ID of the Account associated with this record. |
| Type | String | False |
Type of account or classification. | |
| ServiceContractId | String | False |
ID of the ServiceContract associated with this record. | |
| ContractLineItemId | String | False |
ID of the ContractLineItem associated with this record. | |
| AssetId | String | False |
Asset.Id |
ID of the Asset associated with this record. |
| StartDate | Date | False |
Start date for the record or activity. | |
| EndDate | Date | False |
End date for the record or activity. | |
| SlaProcessId | String | False |
SlaProcess.Id |
ID of the SlaProcess associated with this record. |
| BusinessHoursId | String | False |
ID of the business hours associated with this record. | |
| IsPerIncident | Bool | False |
Indicates whether the record has the PerIncident characteristic. | |
| CasesPerEntitlement | Int | False |
Field containing CasesPerEntitlement information. | |
| RemainingCases | Int | False |
Field containing RemainingCases information. | |
| Status | String | True |
Status of the record. | |
| LocationId | String | False |
Location.Id |
ID of the Location associated with this record. |
| WorkOrdersPerEntitlement | Int | False |
Field containing WorkOrdersPerEntitlement information. | |
| RemainingWorkOrders | Int | False |
Field containing RemainingWorkOrders information. | |
| SystemModstamp | Datetime | True |
Date and time when the record was last modified by a user or by an automated process. | |
| LastModifiedDate | Datetime | True |
Date and time when the record was last modified. |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description |
| SOQL | String |
Specifies the SOQL query to execute against the Salesforce servers. If this pseudo column is set from the WHERE clause it will take precedence over the original query. |
| ExternalIdColumn | String |
Specifies the external Id column to use if performing an insert. If this value is specified, upsert will be used when the INSERT command is called. |
| FilterScope | String |
Optional scope to limit the records returned from queries. This property can take one of these values: Delegated, Everything, Mine, MineAndMyGroups, My_Territory, My_Team_Territory, or Team. |