Conversation
Represents a messaging conversation, such as a chat session, between a customer and an agent.
Columns
| Name | Type | References | Description |
| Id [KEY] | String | Unique identifier for the record. | |
| Name | String | Name of the record. | |
| IsDeleted | Bool | Indicates whether the record has been moved to the Recycle Bin. | |
| CreatedById | String |
User.Id | ID of the user who created the record. |
| LastModifiedDate | Datetime | Date and time when the record was last modified. | |
| LastModifiedById | String |
User.Id | ID of the user who last modified the record. |
| ConversationIdentifier | String | Field containing ConversationIdentifier information. | |
| StartTime | Datetime | Field containing StartTime information. | |
| StartTimeMilliSecs | Int | Start time of the conversation, in milliseconds. | |
| EndTime | Datetime | Field containing EndTime information. | |
| EndTimeMilliSecs | Int | End time of the conversation, in milliseconds. | |
| ConversationChannelId | String | ID of the ConversationChannel associated with this record. | |
| CreatedDate | Datetime | Date and time when the record was created. |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description | |
| SOQL | String | Specifies the SOQL query to execute against the Salesforce servers. If this pseudo column is set from the WHERE clause it will take precedence over the original query. | |
| ExternalIdColumn | String | Specifies the external Id column to use if performing an insert. If this value is specified, upsert will be used when the INSERT command is called. | |
| FilterScope | String | Optional scope to limit the records returned from queries. This property can take one of these values: Delegated, Everything, Mine, MineAndMyGroups, My_Territory, My_Team_Territory, or Team. |