EntitlementTemplate
Defines a reusable template used to create entitlements with predefined terms.
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
Unique identifier for the record. | |
| Name | String | False |
Name of the record. | |
| BusinessHoursId | String | False |
ID of the business hours associated with this record. | |
| Type | String | False |
Type of account or classification. | |
| SlaProcessId | String | False |
SlaProcess.Id |
ID of the SlaProcess associated with this record. |
| IsPerIncident | Bool | False |
Indicates whether the record has the PerIncident characteristic. | |
| CasesPerEntitlement | Int | False |
Field containing CasesPerEntitlement information. | |
| Term | Int | False |
Field containing Term information. | |
| CreatedDate | Datetime | True |
Date and time when the record was created. | |
| CreatedById | String | True |
User.Id |
ID of the user who created the record. |
| LastModifiedById | String | True |
User.Id |
ID of the user who last modified the record. |
| NamespacePrefix | String | True |
The namespace prefix associated with this object. | |
| SystemModstamp | Datetime | True |
Date and time when the record was last modified by a user or by an automated process. | |
| LastModifiedDate | Datetime | True |
Date and time when the record was last modified. |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description |
| SOQL | String |
Specifies the SOQL query to execute against the Salesforce servers. If this pseudo column is set from the WHERE clause it will take precedence over the original query. |
| ExternalIdColumn | String |
Specifies the external Id column to use if performing an insert. If this value is specified, upsert will be used when the INSERT command is called. |
| FilterScope | String |
Optional scope to limit the records returned from queries. This property can take one of these values: Delegated, Everything, Mine, MineAndMyGroups, My_Territory, My_Team_Territory, or Team. |