CaseComment
Stores comments added by support agents or customers to case records.
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
Unique identifier for the case comment record. | |
| ParentId | String | False |
Case.Id |
ID of the case the comment is associated with. |
| IsPublished | Bool | False |
Indicates whether the comment is visible to customers via a self-service portal. | |
| CommentBody | String | False |
Text content of the comment added to the case. | |
| CommentBodyRichtext | String | False |
Field containing CommentBodyRichtext information. | |
| CreatedById | String | True |
User.Id |
ID of the user who created the comment. |
| CreatedDate | Datetime | True |
Date and time when the comment was created. | |
| LastModifiedById | String | True |
User.Id |
ID of the user who last modified the comment. |
| IsDeleted | Bool | True |
Indicates whether the comment has been deleted (true) or is active (false). | |
| SystemModstamp | Datetime | True |
Timestamp for the last system update to the comment record. | |
| LastModifiedDate | Datetime | True |
Date and time when the comment was last modified. |
Pseudocolumns
Pseudocolumn fields are used in the WHERE clause of SELECT statements and offer more granular control over the data returned from the data source.
| Name | Type | Description |
| CreatedByIdType | String |
Specifies the type of the 'CreatedById' polymorphic field to use in the statement. |
| CreatedByIdExternalFieldName | String |
Specifies the external field name of the 'CreatedById' polymorphic field to use in an INSERT/UPDATE/UPSERT statement |
| LastModifiedByIdType | String |
Specifies the type of the 'LastModifiedById' polymorphic field to use in the statement. |
| LastModifiedByIdExternalFieldName | String |
Specifies the external field name of the 'LastModifiedById' polymorphic field to use in an INSERT/UPDATE/UPSERT statement |
| SOQL | String |
Specifies the SOQL query to execute against the Salesforce servers. If this pseudo column is set from the WHERE clause it will take precedence over the original query. |
| ExternalIdColumn | String |
Specifies the external Id column to use if performing an insert. If this value is specified, upsert will be used when the INSERT command is called. |
| FilterScope | String |
Optional scope to limit the records returned from queries. This property can take one of these values: Delegated, Everything, Mine, MineAndMyGroups, My_Territory, My_Team_Territory, or Team. |
| TriggerAutoResponseEmail | Bool |
Indicates whether to trigger auto-response rules (true) or not (false), for leads and cases. |
| TriggerOtherEmail | Bool |
Indicates whether to trigger email outside the organization (true) or not (false). |
| TriggerUserEmail | Bool |
Indicates whether to trigger email that is sent to users in the organization (true) or not (false). |